Case Studies - Unified Communications (UC) Strategies

Benton Public Utility District (BPUD)

By Verba December 24, 2014

Benton Public Utility District (BPUD) is a public utility company that purchases, generates and distributes electricity. The company offers bill payment, new meter installation, transfer and termination and inspection services. BPUD provides 40,000 people with power and substations in the county of Benton, Washington in the United States.

Yorktel Energy Case Study

By Yorktel September 5, 2014

As one of the world’s leading power companies, generating and distributing electric power in 27 countries and employing 27,000 people worldwide, this client has revenues of over $15B and a growth strategy through acquisition, this Arlington Virginia based company.

Related UC Vendors: Yorktel

Yorktel Entertainment Case Study

By Yorktel September 5, 2014

Since its founding in the early 1920′s, this company and its affiliates have remained faithful to their commitment to produce unparalleled family entertainment experiences based on the rich legacy of quality creative content and exceptional storytelling.

Related UC Vendors: Yorktel

Yorktel Retail Case Study

By Yorktel September 5, 2014

As one of the world’s leading upscale American lifestyle and fashion retailers, this client focuses on high-end clothes for men and women, accessories, footwear, fragrances, home and housewares with over 600 retail locations across the globe, generating more than $4B in annual revenue.

Related UC Vendors: Yorktel

Yorktel Management Consulting Case Study

By Yorktel September 5, 2014

Since its founding in the early 1920′s, this company and its affiliates have remained faithful to their commitment to produce unparalleled family entertainment experiences based on the rich legacy of quality creative content and exceptional storytelling.

Related UC Vendors: Yorktel

Enterprise Computing Solutions - End-to-End Networking Telephony Improves Customer Support

By HP June 11, 2014

Enterprise Computing Solutions (ECS) provides business-critical technology solutions for Fortune 500 and mid-level companies. Since 1995, ECS has helped customers optimize their IT investments by successfully architecting, implementing and managing robust computing environments. Based in Mission Viejo, California, ECS is an HP Elite Partner that also uses HP solutions to optimize its own business efficiency. Recently, ECS replaced an outdated voice network with an end-to-end networking and telephony service from the HP and Microsoft Frontline Partnership. The results include lower costs, better internal collaboration and enhanced customer service.

House of Lync and Sonus Make Room for Future Growth

By Sonus May 14, 2014

The breadth of the Sonus SBC portfolio allows House of Lync to deploy SBCs quickly and consistently across multiple locations.

Fortune 100 Retailer

By Sonus May 14, 2014

The Retailer chose Sonus as its SBC vendor because only Sonus offered everything the Retailer needed—from high-performance encryption to built-in and customizable DSP elements—and could deploy the solution in a phased migration that would not disrupt the Retailer’s existing business.

For Mathworks, Sonus SBCs and Microsoft Lync Add up to Lower Costs, Better Collaboration

By Sonus May 14, 2014

MathWorks is the world’s leading developer of technical computing software for engineers and scientists in industry, government, and education.

HP Fosters Global Collaboration with Microsoft Lync - Case Study

By HP February 18, 2014

HP employs over 330,000 people worldwide, and they all need to communicate with one another. So HP implemented Microsoft® Lync® as a Unified Communications (UC) platform, a solution that enables HP employees to collaborate and communicate spontaneously and immediately—almost as if they all are working in the same room.

Business Process Automation Case Study: Blinds.com

By Interactive Intelligence October 31, 2013

Online retailer improves customer service, increases productivity with Communications-Based Process Automation software.

Microsoft® Lync® Integration Case Study: Bentley Systems

By Interactive Intelligence October 31, 2013

Software company saves $1 million annually with integrated all-in-one IP communications software suite and Microsoft® Lync® solution.

Communications as a Service Case Study: Philips Healthcare

By Interactive Intelligence October 31, 2013

Healthcare provider delivers faster, more reliable, more flexible customer service using cost-effective hosted cloud solution.

Sonus Sees Productivity Gains, Significant ROI After Lync Implementation

By Sonus May 16, 2013

In April of 2013, Sonus completed its companywide rollout of Lync UC. The company has seen a significant return on investment (ROI) both in terms of operational and capital savings as well as increased productivity and collaboration among its 1,100 worldwide employees. Despite.the fact that Sonus was not replacing a legacy PBX system, which is often where Lync customers can realize the greatest savings, the company has already seen a nearly 200% ROI.

The Airline Increases Call Center Efficiency with Sonus SIP Trunking Solution

By Sonus May 16, 2013

Sonus helped “The Airline,” a Global 2000 company, improve their business productivity and call center efficiency with a SIP trunking solution featuring centralized call routing, session border control and media gateway technology.

Fortune 500 Bank Migrates Contact Centers to Cost-Effective VoIP Architecture with Sonus SIP Trunking Solution

By Sonus May 16, 2013

The Bank’s deployment of the Sonus solution made a potentially costly and disruptive migration from TDM to IP telephony costefficient and manageable. In replacing their legacy low-density media gateways with the Sonus GSX9000 high-density media gateway, The Bank saw a 60% savings in data center real estate, plus further savings through the elimination of carrier transcoding charges. The solution’s hardware redundancy and call admission control features bolstered The Bank’s contact center business continuity by improving its ability to recover from equipment failures and handle overload conditions. In addition, The Bank addressed government-mandated privacy issues through the Sonus solution’s high-performance, hardware-based call encryption.

UL Transforms Customer Relationships with Real-Time Collaboration - Case Study

By HP June 20, 2011

Working with HP Services, UL is in the process of a multi-year transformation to standardize its processes and technologies and unleash the talents and productivity of each employee.

Black & Veatch Transformed Communications, Enhancing Global Collaboration and Productivity - Case Study

By HP June 20, 2011

In addition to updating voice capabilities, Black & Veatch wanted to revolutionize collaboration between its business partners, clients and highly mobile workforce. It turned to long-time technology outsourcing partner, HP. Since 2006, HP has managed, developed and supported the company’s global IT infrastructure — including desktops, servers, networks and applications.

Triton Technologies Case Study – SIP Trunking at Contact Center

By AudioCodes April 13, 2011

To provide an interface to the two SIP Trunking carriers, a configuration was developed (as shown in the diagram below) that utilizes two AudioCodes Mediant 1000 E-SBCs for 150 sessions per device (300 sessions in total). The dual configuration supports both SIP trunking carriers, using DNS in a round-robin load balancing technique.

Working Solutions Case Study – Work-at-Home Contact Center with Genesys

By AudioCodes April 13, 2011

Working Solutions chose to use dual AudioCodes Mediant 3000 E-SBC platforms for their network, using one system in each of their Allen, TX and Oakbrook, IL data centers.