The Airline Increases Call Center Efficiency with Sonus SIP Trunking Solution

Sonus helped “The Airline,” a Global 2000 company, improve their business productivity and call center efficiency with a SIP trunking solution featuring centralized call routing, session border control and media gateway technology.

The Sonus solution helped The Airline to reduce costs by optimizing call routing, enabling The Airline to route international calls across its own internal network and routing long-distance calls based on least-cost scenarios. The new Sonus solution also provides a lower opex/capex model for The Airline, while reducing the cost of call recording in the contact center. In addition, the Sonus solution helped The Airline to improve customer service by strengthening the quality and reliability of call center communications. Lastly, The Airline has reduced their VoIP security risk by using secure Sonus SBCs to protect their network against external IP-based threats.