https://ucstrategies.com/rss/content_all.aspxUnified Communications Strategies - An industry resource for enterprises, vendors, and system integrators. https://ucstrategies.com/unified-communications-strategies-views/uc-and-momentum.aspx I worry that UC has retreated into BCG’s “cash cow” quadrant in terms of UC’s growth share matrix, which suggests we aren’t going to see much more direct investment in the UC products themselves. Other services – such as personal digital assistants and AI – will now be brought to UC as these companies seek to invest in newer products and reap ancillary value for the UC cash cow. Thu, 01 Feb 2018 16:20:29 GMT Joseph Williams https://ucstrategies.com/unified-communications-strategies-views/uc-and-momentum.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/virsaes-security-manager-takes-aim-at-multi-billion-dollar-toll-fraud-problem.aspx Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud. Tue, 30 Jan 2018 14:40:53 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/virsaes-security-manager-takes-aim-at-multi-billion-dollar-toll-fraud-problem.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/7-steps-to-prepare-for-your-move-to-the-cloud.aspx Making the move to the cloud is not always easy, but your transition will be smoother if you start with solid groundwork to avoid as many surprises as possible. Unplanned things can always happen, but here are some suggestions for making the process easier. Mon, 29 Jan 2018 22:33:05 GMT Melissa Swartz https://ucstrategies.com/unified-communications-strategies-views/7-steps-to-prepare-for-your-move-to-the-cloud.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/datavision-enhances-its-portfolio-with-an-advanced-sd-wan-solution-from-silver-peak.aspx Datavision, the industry leading SDN-powered end-to-end networking consultant, announces a partnership with Silver Peak, the global leader in broadband and hybrid WAN solutions. Mon, 29 Jan 2018 21:59:39 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/datavision-enhances-its-portfolio-with-an-advanced-sd-wan-solution-from-silver-peak.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/pgi-launches-globalmeet-5-0.aspx PGi has launched the latest version of its unified communications and collaboration (UC&C) product: GlobalMeet 5.0. Thu, 25 Jan 2018 20:35:06 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/pgi-launches-globalmeet-5-0.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/unified-office-launches-operational-performance-service-for-internet-of-things.aspx Unified Office, Inc. has announced the 2.0 version of its Total Connect Now Operations Performance Suite (TCNOPS 2.0). This suite is an operational performance service based on the Internet of Things (IoT), and can now monitor and analyze IoT data while allowing users to automatically or dynamically control the devices they’re connected to. Wed, 24 Jan 2018 13:48:10 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/unified-office-launches-operational-performance-service-for-internet-of-things.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/new-kids-in-the-customer-interaction-management-space-twilio.aspx In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that one of the largest financial institutions in the world, would replace its 17 separate legacy call centers systems with one global solution built on its APIs. Twilio has been growing steadily its presence in the customer interaction management space and it is time to explore its solution set. I was able to discuss with Al Cook, who heads its Contact Center Business. Mon, 15 Jan 2018 20:38:33 GMT Nicolas De Kouchkovsky https://ucstrategies.com/unified-communications-strategies-views/new-kids-in-the-customer-interaction-management-space-twilio.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/biz-technology-solutions-partners-with-enghouse-interactive.aspx Biz Technology Solutions (BTS) today announced its recent partnership with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services. Thu, 11 Jan 2018 19:14:18 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/biz-technology-solutions-partners-with-enghouse-interactive.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/nectar-expands-c-suite-to-accommodate-growth-in-2018.aspx Nectar Services Corp. today announced it has added a new C-level position, naming Ken Archer as Chief Revenue Officer. In this role, Archer will oversee Nectar’s global sales, revenue goals and strategic partnerships. Thu, 11 Jan 2018 19:04:57 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/nectar-expands-c-suite-to-accommodate-growth-in-2018.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-views/3-ways-u-s-businesses-can-benefit-from-gdpr.aspx Even if your company doesn’t do business within Europe, adhering to GDPR offers a golden opportunity to business processes. Wed, 10 Jan 2018 21:25:10 GMT UCStrategies Guest Contributors https://ucstrategies.com/unified-communications-views/3-ways-u-s-businesses-can-benefit-from-gdpr.aspx UCStrategies Guest Contributors https://ucstrategies.com/unified-communications-strategies-views/spark-doesnt-melt.aspx Meltdown and Spectre — two massive security flaws revealed publicly this month — allow attackers to access “secure” data by compromising privileged processor memory. They are the mother of all security vulnerabilities, making the largest breaches and vulnerabilities in the past look like child’s play. The vulnerabilities are unprecedented. Cisco’s end-to-end encryption model has an advantage here. Tue, 09 Jan 2018 19:33:12 GMT Dave Michels https://ucstrategies.com/unified-communications-strategies-views/spark-doesnt-melt.aspx UCStrategies Views https://ucstrategies.com/unified-communications-strategies-views/carriers-gear-up-for-iot-are-you-ready.aspx While the UCC suppliers continue to hope that 2018 will be the year that users finally embrace their vision of collaboration and willingly adopt their preferred collaboration tools, the bigger IT market is gearing up for a real change. The change I’m referring to is the Internet of Things (IoT) that will have the potential to impact everyone’s daily lives in countless ways and not just accelerate daytime pursuits of knowledge workers. Fri, 05 Jan 2018 21:38:40 GMT Michael Finneran https://ucstrategies.com/unified-communications-strategies-views/carriers-gear-up-for-iot-are-you-ready.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/blueface-and-star2star-announce-merger.aspx Star2Star Communications and Blueface have announced a new merger, wherein the two companies will combine into a single provider of Unified Communications as a Service (UCaaS) and Hybrid Cloud Communications. Fri, 05 Jan 2018 15:39:41 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/blueface-and-star2star-announce-merger.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/our-interesting-times-will-only-get-more-so-in-2018.aspx As the title suggests, not only was 2017 a proof point that we in the real-time business communications community live in interesting times, but as my expert colleagues (please read their 2018 predictions) and I violently agree, 2018 is only going to be more intriguing. Fri, 29 Dec 2017 20:44:36 GMT Peter Bernstein https://ucstrategies.com/unified-communications-strategies-views/our-interesting-times-will-only-get-more-so-in-2018.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/research-finds-u-s-sales-reps-lose-six-and-a-half-weeks-a-year-to-admin-tasks.aspx New research from NewVoiceMedia reveals that sales professionals who use a CRM system are losing an average of six and a half weeks a year completing manual administrative tasks that could be automated with the right computer telephony integration (CTI) investment. Tue, 19 Dec 2017 20:46:20 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/research-finds-u-s-sales-reps-lose-six-and-a-half-weeks-a-year-to-admin-tasks.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/net-neutrality-dead.aspx Today the FCC eliminated the Obama-era restrictions on the ability of an ISP to arbitrarily limit internet traffic. While there are a range of arguments on both sides, as users of the Internet to deliver VoIP-based voice and video real time solutions, the entire enterprise telecom industry should be concerned. Thu, 14 Dec 2017 14:01:46 GMT Phil Edholm https://ucstrategies.com/unified-communications-strategies-views/net-neutrality-dead.aspx UCStrategies Views https://ucstrategies.com/unified-communications-strategies-views/shakeups-and-shakeouts-in-collaboration-setting-the-stage-for-2018.aspx I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that impacts collaboration moved forward or evolved in some fashion. I’m still using the same mobile device – that’s another conversation – but everything else has seen change, and here are my top shakeups and shakeouts that will set the stage for 2018. Wed, 13 Dec 2017 15:15:53 GMT Jon Arnold https://ucstrategies.com/unified-communications-strategies-views/shakeups-and-shakeouts-in-collaboration-setting-the-stage-for-2018.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/kurmi-software-establishes-new-office-in-new-york-city-and-customer-support-center-for-north-america.aspx Kurmi Software announced the incorporation of Kurmi Software Inc. with a new office in New York City. Wed, 13 Dec 2017 14:06:13 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/kurmi-software-establishes-new-office-in-new-york-city-and-customer-support-center-for-north-america.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/genesys-moments-connected.aspx At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies like AI, and improving the customer experience for its own customers with Smart Use Cases and PureSuccess. Mon, 11 Dec 2017 14:04:30 GMT Blair Pleasant https://ucstrategies.com/unified-communications-strategies-views/genesys-moments-connected.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/dialpad-offers-free-business-phone-systems-to-small-businesses.aspx Dialpad has announced the release of a new service, intended to help small businesses and remote workers by eliminating their monthly phone bills. Thu, 07 Dec 2017 15:55:35 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/dialpad-offers-free-business-phone-systems-to-small-businesses.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/verint-enhances-workforce-management-with-artificial-intelligence-capabilities.aspx Verint has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution where users can use voice-controlled digital personal assistants and automatically perform schedule-related tasks from their mobile devices. Wed, 06 Dec 2017 21:00:38 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/verint-enhances-workforce-management-with-artificial-intelligence-capabilities.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/getting-started-with-robotic-automation.aspx This article is the second of a two-part series on Robotic Automation for customer engagement. In part two, I want to explore the art of the possible and dig into the three most common models for leveraging this style of automation. Tue, 05 Dec 2017 13:46:44 GMT Nicolas De Kouchkovsky https://ucstrategies.com/unified-communications-strategies-views/getting-started-with-robotic-automation.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/vidyo-report-analyzes-video-enabled-app-trends.aspx The report surveyed 166 Chief Information Officers, Chief Technology Officers, General Managers, Front-end Developers, and Engineering Directors. Most respondents who want to embed video projects are using communications platforms-as-a-service (PaaS), with 49 percent saying they plan to start embedded video projects through a communications PaaS in the coming year. Mon, 04 Dec 2017 18:21:30 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/vidyo-report-analyzes-video-enabled-app-trends.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/the-case-for-ending-anonymity-strong-authentication-and-granting-permission.aspx Establishing the ground rules for what constitutes permission, and establishing liabilities for when in dispute, is one of the major challenges of the Internet Age as the world becomes more connected, visual, and personally and professionally intrusive. Thu, 30 Nov 2017 20:46:21 GMT Peter Bernstein https://ucstrategies.com/unified-communications-strategies-views/the-case-for-ending-anonymity-strong-authentication-and-granting-permission.aspx UCStrategies Views https://ucstrategies.com/unified-communications-strategies-views/will-ai-become-like-organic-food.aspx I have no doubt that AI will find its legs in our space, but currently, it’s hard to tell where AI is delivering something new as opposed to moving automation efforts faster along for projects that were almost there already simply based on software upgrades? In other words, when considering AI, ask the hard questions about where the real “intelligence” is coming from. While the messaging may scream AI, the reality may just be sexy window dressing on improvements made by a team of hard-working developers or software engineers. Thu, 30 Nov 2017 14:11:44 GMT Jon Arnold https://ucstrategies.com/unified-communications-strategies-views/will-ai-become-like-organic-food.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/genesys-announces-purecloud-integration-with-amazon-lex.aspx Genesys debuted the integration between Genesys PureCloud, its cloud customer engagement solution, and Amazon Lex at the AWS re:Invent conference. The integration will leverage artificial intelligence to help businesses build and maintain conversational interactive voice response (IVR) flows, providing an improved customer experience. Wed, 29 Nov 2017 19:25:12 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/genesys-announces-purecloud-integration-with-amazon-lex.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/mef-expands-reach-to-cover-cloud-applications-with-imtc-integration.aspx As some readers might know, I have been working in the industry on Software Defined Networks and how end-user applications can interact with these programmable networks. Today MEF announced the integration of IMTC into MEF with the mission of making networks more application aware. Allow me to explain. Tue, 28 Nov 2017 20:39:30 GMT Pascal Menezes https://ucstrategies.com/unified-communications-strategies-views/mef-expands-reach-to-cover-cloud-applications-with-imtc-integration.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/voss-announces-three-new-direct-customers-through-the-h-o-m-e-program.aspx The VOSS H.O.M.E program was designed to support Cisco HCS partners' transition from CUCDM, the primary incumbent management platform for the 130+ HCS Partners worldwide, to VOSS-4-UC, ranked the world's #1 UC operational management platform. Throughout 2017, VOSS has been actively working with HCS partners to formalize a direct relationship with VOSS and to move from CUCDM to the enhanced VOSS-4-UC platform. Tue, 28 Nov 2017 17:51:34 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/voss-announces-three-new-direct-customers-through-the-h-o-m-e-program.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-views/changing-b-oss-time-to-give-it-away-for-free.aspx Looking at the market opportunity for B/OSS vendors and the ICT industry in general, I find it an exciting time. I see so many different opportunities and directions available, especially so for the emerging market actors. But the traditional approach is not going to work. Building new ecosystems based on monitoring and measurement of interactions with a business proposition centered on the value of management, operation, and optimization of the business will be a key. Mon, 27 Nov 2017 19:53:34 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-views/changing-b-oss-time-to-give-it-away-for-free.aspx UCStrategies Guest Contributors https://ucstrategies.com/unified-communications-newsroom/voss-launches-series-of-microsoft-uc-podcasts.aspx VOSS Solutions announced the launch of a series of podcasts entitled UC Inside Track, designed to deliver regular insight into the Microsoft UC market as an easy-to-consume audio file. Mon, 27 Nov 2017 15:39:11 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/voss-launches-series-of-microsoft-uc-podcasts.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/cisco-ai-emerges.aspx Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco Collaboration Group is doing in this area. At a recent Cisco “AI Meets Collaboration” event for press and analysts with Cisco’s Emerge Lab, the company discussed how it’s using AI to “improve the way our customer’s employees work together.” Wed, 22 Nov 2017 15:34:05 GMT Blair Pleasant https://ucstrategies.com/unified-communications-strategies-views/cisco-ai-emerges.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/five9-customer-service-index-shows-the-value-of-the-customer-experience.aspx Five9, Inc. conducted its inaugural Five9 Customer Service Index research, conducted by Zogby Analytics, and the results are clear: customer service experience is key to a company’s success. Wed, 22 Nov 2017 14:13:40 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/five9-customer-service-index-shows-the-value-of-the-customer-experience.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/virsae-big-data-dive-lifts-lid-on-gremlins-plaguing-voice-calls.aspx Analysis of 257 million calls pinpoints lingering networking issues Virsae Service Management (VSM), the cloud native service management platform for unified communications (UC), is crunching a mountain of data to help IT managers root out remaining glitches in their voice communications. Mon, 20 Nov 2017 15:54:10 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/virsae-big-data-dive-lifts-lid-on-gremlins-plaguing-voice-calls.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/blackberry-update-were-not-dead.aspx BlackBerry hosted its Security Summit in New York this week, and the big message appeared to be, “we’re not dead!” BlackBerry is still in business, and may be showing some of its first positive signs. Second quarter results published in September showed significant growth in software revenues and had announcements of sales in both of its major segments. Fri, 17 Nov 2017 18:04:59 GMT Michael Finneran https://ucstrategies.com/unified-communications-strategies-views/blackberry-update-were-not-dead.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/nectar-partners-with-gigamon-to-boost-uc-performance-management.aspx Nectar Services Corp. announced it has partnered with Gigamon to offer an advanced integrated solution for UC network monitoring diagnostics. Tue, 14 Nov 2017 22:35:55 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/nectar-partners-with-gigamon-to-boost-uc-performance-management.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-views/how-to-use-speech-analytics-to-increase-sales.aspx Discover how speech analytics can transform your business’ call data into information you can use to increase sales. Tue, 14 Nov 2017 18:17:53 GMT UCStrategies Guest Contributors https://ucstrategies.com/unified-communications-views/how-to-use-speech-analytics-to-increase-sales.aspx UCStrategies Guest Contributors https://ucstrategies.com/unified-communications-strategies-views/dreamforce-preparing-for-the-fourth-industrial-revolution.aspx The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from previous industrial revolutions powered by Steam, Electricity, and Computing, to the Fourth Industrial Revolution, where artificial intelligence, robotics, and the Internet of Things (IoT) are transforming the customer experience. Tue, 14 Nov 2017 13:56:34 GMT Blair Pleasant https://ucstrategies.com/unified-communications-strategies-views/dreamforce-preparing-for-the-fourth-industrial-revolution.aspx UCStrategies Views https://ucstrategies.com/unified-communications-strategies-views/robotic-automation-what-it-is-and-why-you-should-care.aspx Robotic Automation is not new and has been maturing a lot in the last five years. I thought its adoption by customer service organizations would have taken off by now. Yet, Robotic Automation remains poorly known. So I want to provide an overview of this technology and discuss why it should be considered for enabling agents or digitizing processes. Wed, 08 Nov 2017 15:42:00 GMT Nicolas De Kouchkovsky https://ucstrategies.com/unified-communications-strategies-views/robotic-automation-what-it-is-and-why-you-should-care.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/cisco-announces-spark-assistant-a-virtual-assistant-for-enterprise-meetings.aspx At the Cisco Partner Summit, Cisco announced the release of a new enterprise-ready voice assistant for meetings. The new Cisco Spark Assistant will be available on the Cisco Spark Room Series portfolio, which in turn features the newly announced Cisco Spark Room 70. Wed, 08 Nov 2017 14:05:18 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/cisco-announces-spark-assistant-a-virtual-assistant-for-enterprise-meetings.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/ringcentral-rings-in-analyst-day.aspx At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications,” which goes beyond basic unified communications to include the collaborative element, notably team collaboration or what some call workstream communications. Mon, 06 Nov 2017 19:46:01 GMT Blair Pleasant https://ucstrategies.com/unified-communications-strategies-views/ringcentral-rings-in-analyst-day.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/starleaf-confirms-microsoft-teams-interoperability.aspx StarLeaf has announced its successful completion of interoperability testing for Microsoft Teams. Through the testing, StarLeaf demonstrated that its GTm family of systems can now work with Teams, Microsoft’s chat-based workspace in Office 365, and makes StarLeaf the first company to confirm compatibility. Thu, 02 Nov 2017 19:36:31 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/starleaf-confirms-microsoft-teams-interoperability.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/ge-healthcare-verifies-masergy-as-a-centricity-partner.aspx Masergy has announced that its Global Unified Communications as a Service (UCaaS) has been selected to join GE Healthcare’s Centricity Partner Program. Tue, 31 Oct 2017 18:55:42 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/ge-healthcare-verifies-masergy-as-a-centricity-partner.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/mobile-services-what-you-dont-know-can-hurt-you.aspx On the carrier side, we are suddenly seeing a deluge of technical options coming to the fore, probably more than at any time in recent memory. That in turn is driving an interest in new requirements like the Internet of Things (IoT) and improving indoor coverage so smartphones can take on their desired role as the user’s primary business phone. Seeing this vision into reality will require that enterprise buyers get smarter about operator plans and how the new offerings will impact their own ability to stay in front of the curve. Let’s take a look at some of the challenges those buyers will face. Tue, 31 Oct 2017 17:02:04 GMT Michael Finneran https://ucstrategies.com/unified-communications-strategies-views/mobile-services-what-you-dont-know-can-hurt-you.aspx UCStrategies Views https://ucstrategies.com/unified-communications-strategies-views/good-robot-bad-robot-you-robot-irobot-merobot.aspx The use and value of AI should concern everyone in UCC and beyond. Yes, AI leadership will be a core part of our innovation leadership tool chest and have profound impacts. Proof points already exist for example that contact center workflow offload to bots clearly can make companies more efficient and arguably more effective. My concern is that glossed over in the “win at all costs, trust us all is good” myopia of the tech world is that AI is not all upside, even when used in theory for positive business outcomes. Tue, 31 Oct 2017 14:59:06 GMT Peter Bernstein https://ucstrategies.com/unified-communications-strategies-views/good-robot-bad-robot-you-robot-irobot-merobot.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/nextiva-launches-nextos.aspx Nextiva has announced the launch of a new platform, complete with several new tools and features for customer service, chats, and surveys. Tue, 31 Oct 2017 14:45:13 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/nextiva-launches-nextos.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/understanding-ciscos-acquisition-of-broadsoft-i-think-taher-behbehani-knows-why.aspx Wearing my MBA hat, different questions come to mind than when wearing my analyst/UC Expert hat. I’ll start with the seller, and will then flip the script as to what I think drove Cisco to this decision. Fri, 27 Oct 2017 12:58:56 GMT Jon Arnold https://ucstrategies.com/unified-communications-strategies-views/understanding-ciscos-acquisition-of-broadsoft-i-think-taher-behbehani-knows-why.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/masergy-breaks-down-productivity-barriers-with-new-communicator-hub-for-ucaas.aspx Masergy announced the Masergy Communicator HUB. The new offering greatly improves worker productivity by organizing on a single screen, all contextual information relevant to a call such as notes, emails and shared documents. Thu, 26 Oct 2017 13:42:42 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/masergy-breaks-down-productivity-barriers-with-new-communicator-hub-for-ucaas.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-newsroom/serenova-acquires-telstrat.aspx Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions. Tue, 24 Oct 2017 18:46:53 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/serenova-acquires-telstrat.aspx UCStrategies Newsroom https://ucstrategies.com/unified-communications-strategies-views/cisco-and-broadsoft-does-it-make-sense.aspx The announcement that BroadSoft has accepted an offer to be acquired by Cisco opens a new discussion about the changes we can expect across the industry. It will dramatically change the cloud communications landscape. Tue, 24 Oct 2017 15:14:01 GMT Phil Edholm https://ucstrategies.com/unified-communications-strategies-views/cisco-and-broadsoft-does-it-make-sense.aspx UCStrategies Views https://ucstrategies.com/unified-communications-newsroom/imagicle-and-kurmi-software-to-speed-up-cisco-hcs-shared-architecture-deployment.aspx A huge opportunity is coming for the Service Providers in the next five years tens of millions of users are expected to subscribe to UCaaS based on Cisco HCS Shared Architecture and Dedicated Instances as well. Tue, 24 Oct 2017 12:40:37 GMT UCStrategies Staff https://ucstrategies.com/unified-communications-newsroom/imagicle-and-kurmi-software-to-speed-up-cisco-hcs-shared-architecture-deployment.aspx UCStrategies Newsroom