Case Studies - Page 2 - Unified Communications (UC) Strategies

SWBC Case Study – Financial Industry Branch Office Survivability with Avaya

By AudioCodes April 13, 2011

To address the survivability issue, SWBC and their Avaya reseller partner, Cross Telecom, implemented an architecture that would utilize a SIP Survivable Gateway at each branch office, using AudioCodes Mediant 1000 or Mediant 600 Media Gateways with optional on-board Stand Alone Survivability (SAS).

Skype - ROI Networks Case Study – Cost Savings for International Collaboration with Skype

By AudioCodes April 13, 2011

To solve the challenges involved in integrating Skype Connect and Avaya SES, ROI Networks chose the AudioCodes Mediant 1000 MSBG with Enterprise Session Border Controller (E-SBC) features. The Mediant 1000 MSBG provides both a WAN

interface and LAN interface, allowing for IP-to-IP configurations. The WAN interface was used to connect with Skype Connect via the Internet, while the LAN interface was used to connect to the Avaya SES. In this configuration, the Mediant 1000 MSBG acted as a back-to-back user agent, resolving interoperability issues between Skype and Avaya versions of SIP.

Rockefeller Group Technology Solutions - Case Study

By Aastra April 13, 2011

RGTS selected Aastra's Clearspan to power a new service offering they call ROCKVoice.

Mecca Services Case Study – Branch Office Unified Communication with Avaya Aura

By AudioCodes April 13, 2011

Working closely with NACR, MECCA leveraged Avaya Aura System Platform technology and connected its 11 offices with SIP trunking from PAETEC, incorporating AudioCodes MediaPack Series Analog VoIP gateways at each location. (AudioCodes Ltd. is a member of the Avaya DevConnect Program.)

Deloitte CIS Case Study – Enterprise Migration to UC with Microsoft

By AudioCodes April 13, 2011

When Microsoft announced their Unified Communications strategy and came out with the first versions of Exchange Server 2007 Unified Messaging and Office Communications Server 2007 R1, it was only natural for Deloitte to deploy it in the CIS and around the world in order to enjoy the benefits of Unified Communications.

At that point, Deloitte CIS was already using AudioCodes MediaPack 1xx analog media gateways as fax adaptors at remote locations for their IP-PBX system. The firm had four MediaPack 118 and two MediaPack 124 units distributed in its branches, supporting the connection of dozens of fax machines to their system.

Kodak EasyShare Gallery Clicks with Echopass Contact Center On-Demand and RightNow Technologies

By Echopass November 14, 2007

Advances in digital photography over the past 5-10 years have created an explosive growth of digital images. In the earlier days of digital photography, amateur and professional photographers alike had to "file" pictures in their own cumbersome digital libraries, which few people ever did. With the introduction of online photo services, consumers were given new options for storing and getting the most out of their digital images. Many have turned to Kodak, well known and trusted for its quality, reliability and unmatched customer service. With Kodak, customers can upload pictures, share them with family and friends, order prints and put their images on numerous types of products, from mugs and cards to calendars and mouse pads.

Everdream Calls on Echopass for 24 x 7 Customer Support

By Echopass August 17, 2007

Founded in 1998, Everdream Corporation is the market leader in on-demand desktop management services, which it offers through a Software as a Service (SaaS) model. Everdream also offers outsourced help desk support to its customers across numerous enterprise vertical markets. Customer staff from administrative assistants to the Chief Executive Officer may call at any time for help in diagnosing and resolving a problem with their laptop or desktop PC. A branded and dedicated phone number allows Everdream’s call center agents to answer with the company’s name making Everdream a virtual extension of the customer’s own IT department. Headquartered in Fremont, California, with operational facilities in Dallas, Texas, and Charlotte, North Carolina, Everdream manages over 140,000 desktops in 60 countries around the globe.

MediCall Relieves Headaches For Health Insurers And Overworked Nursing Staffs Through Echopass Contact Center Services

By Echopass August 17, 2007

There is a chronic condition plaguing the U.S. healthcare industry, with no cure in sight: the shortage of qualified nurses. For the first time ever, The U.S. Department of Labor, in its February 2004 Monthly Labor Review, cited registered nursing as the top occupation in terms of job growth through the year 2012. Yet according to National Council of State Boards of Nursing, the number of candidates taking the NCLEX-RN Exam, the national licensing exam for registered nurses, actually decreased by 10% from over the last decade, declining to only 87,085 in 2004.

SecureAlert Instantly Responds to Calls for Help with Echopass Call Center On-Demand

By Echopass August 17, 2007

SecureAlert specializes in patented wireless location technologies and systems that focus on personal security, senior supervision, health monitoring, and offender tracking. The company’s MobilePAL™ and TrackerPAL™ offerings are the first wireless products to utilize Global Positioning System (GPS) and cellular technologies in conjunction with world-class monitoring centers. SecureAlert’s state-of-the-art PAL Monitoring Center has the ability to locate and track individuals no matter where they are.

Delta Electronics Emproves Employee and IT Productivity with Unified Messaging Solution

By Microsoft July 28, 2007

Delta Electronics is a major supplier of power systems, electronic components, visual displays, and networking products. Because Delta Electronics has research and production facilities, sales offices, and clients located around the world, the company depends primarily on e-mail for international communications.

Insurance Firm Increases Responsiveness for Competitive Advantage

By Cisco Systems July 28, 2007

With Cisco Unified Communications, Warner Pacific Insurance Services has improved client service and reduced teleworking costs.

Software Company Takes Collaboration to New Heights

By Cisco Systems July 28, 2007

Rocket Software company powers a global workforce with Cisco Unified Communications.

Video a Decidedly Successful Experiment for the Dow Chemical Company

By Polycom July 26, 2007

How does a multinational corporation that employs tens of thousands of people and operates in more than 180 countries stay in touch with customer needs and keep employees connected? If that company is Dow, it uses state-of-the-art video conferencing solutions from Polycom

Typex Integrates Voice Communications on IBM System

By IBM July 26, 2007

IBM System i IP Telephony solution, with the 3Com IP Telephony Suite running in a Linux partition on an IBM System i5 platform; integrating voice communications with IBM Workplace and enabling customers to trial the software on a special Web site

Pioneer State Mutual Insurance Driving Customer Service

By ObjectWorld July 26, 2007

Pioneer State Mutual needed to replace a 14-year-old phone system with a state-of-the-art phone system that would address their business needs for Unified Messaging and Unified Communications. It deployed Objectworld CallAttendant Office to deliver Unified Messaging, Unified Communications and much more with an Avaya PBX to provide the dial-tone.