Jon Arnold
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
He has been consulting about these technologies since 2001, and can be followed on his widely-read JAA Analyst Blog, along with regular commentary on Twitter and LinkedIn. Jon also contributes to other publishers and portals, such as UCStrategies, Ziff Davis/Toolbox.com, TechTarget and Internet Telephony Magazine; speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, and serves as an Advisor to several emerging tech/telecom companies. Jon also works with companies of all sizes to help monetize their patents and intellectual property, and is an SCTC member.
Articles by Jon Arnold
-
Cisco Acquires BroadSoft - November 1, 2017
-
Understanding Cisco’s Acquisition of BroadSoft – I Think Taher Behbehani Knows Why - October 27, 2017
-
BC Summit 2017: Times Are a-Changin' - October 26, 2017
-
Experts Weigh in on the Gartner MQ for UCaaS 2017 - October 13, 2017
-
Reimagining Voice in the Age of AI - August 30, 2017
-
Experts Discuss the Gartner Magic Quadrant for UC - August 21, 2017
-
UCStrategies on the Mitel-ShoreTel News - August 3, 2017
-
Genband Perspectives17 – 3 Takeaways - July 21, 2017
-
Is the Enterprise MoNage-Ready? - June 29, 2017
-
Alexa, What's Amazon Up To? - June 23, 2017
-
CPaaS Perspectives - May 19, 2017
-
Takeaways from Cisco’s Customer Care Analyst Event - May 10, 2017
-
Movers and Shakers - May 5, 2017
-
Monage 2017 – Chatbot Challenges and New Life for UC - March 27, 2017
-
Inference Solutions and the Value-Add Opportunity for Carriers to Provide PCI Compliance to Business Customers - March 20, 2017
-
Avaya Engage – Loud on Cloud and the Bright Side of Chapter 11 - February 16, 2017
-
Cisco Sparks a Conversation Among the UCStrategies Experts - February 1, 2017
-
Cisco and Microsoft – Two Approaches to Room-Based Collaboration - January 30, 2017
-
UCStrategies' Reaction to Avaya Chapter 11 Announcement - January 23, 2017
-
Thoughts on Recent News & Announcements - January 19, 2017
-
UCStrategies' Predictions, Expectations and Hopes for 2017 - January 17, 2017
-
2016 Year in Review - January 6, 2017
-
Is IT Collaborating on Collaboration? - December 1, 2016
-
UCStrategies Reports on NextCon16 and BroadSoft Connections - November 30, 2016
-
Digital Disruption & Transformation - November 23, 2016
-
Nextiva NextCon16 – Jumping Curves and Words of the Woz - November 21, 2016
-
Reviewing the Latest (and Greatest) BC Summit - November 15, 2016
-
Speaking of Disruption...Introducing Workplace by Facebook - October 28, 2016
-
Getting the Message about Messaging – New Research from Twilio - October 25, 2016
-
Contact Center Industry Consolidation, Disruption, and the Future - September 30, 2016
-
“This is Craziness” - My Takeaways from Jeff Pulver’s MoNage Event - September 28, 2016
-
UC Implications from Dialpad’s New Study about Anywhere Workers - August 29, 2016
-
Industry Consolidation Podcast - August 12, 2016
-
Our Evolving Industry: Shaping the Agenda for BC Summit 2016 - August 8, 2016
-
UCStrategies' Take on the Gartner Magic Quadrant for UC - August 3, 2016
-
Tomorrow’s UC – Nobody’s Talking About Voice - July 28, 2016
-
UCStrategies Reviews INTERACTIONS 2016 - July 6, 2016
-
UCStrategies Reacts to Microsoft Purchase of LinkedIn - June 23, 2016
-
Is Interactive Intelligence an Exponential Organization? - June 20, 2016
-
Can We Solve the Tower of Babel That is Text? - June 2, 2016
-
NEC's IT Advantage - May 26, 2016
-
The New Role of APIs, Integrations, and CPaaS For Business Communications - May 13, 2016
-
Mitel's Acquisition of Polycom: UCStrategies' Reaction - April 22, 2016
-
Lowering the Barriers to Unified Communications with the Cloud - April 12, 2016
-
Channel Partners Takeaways – What Millennials, Mobility and 5G Mean for UC - March 30, 2016
-
The Role of Customer Engagement in the Contact Center - March 25, 2016
-
Vertical Communications – Can They Succeed Selling Direct? - February 22, 2016
-
UCStrategies Debate: Is Presence Dead? - February 5, 2016
-
Unify and Circuit Redux - January 29, 2016
-
Reflections on the Unify Global Analyst Conference - January 29, 2016
-
UCStrategies Predictions for 2016 - January 8, 2016
-
Cisco Spark – is this the New Collaboration Era? - December 17, 2015
-
Experts Review BC Summit 2015 - December 2, 2015
-
Three UC Summit Takeaways and a Search for UC’s Center - November 25, 2015
-
UCStrategies Reacts to Atos Acquisition of Unify - November 11, 2015
-
Telecom 2015 – The State of the Canadian Market - October 29, 2015
-
Broadsoft Unveils Project Tempo for UCStrategies - October 26, 2015
-
Is UC the Best Solution for Collaboration? - September 30, 2015
-
Predictions We Got Wrong - September 18, 2015
-
Why Audio Quality Really Matters for Conferencing - September 9, 2015
-
Is There Really a Market for UC in the SMB Space? - August 7, 2015
-
What is Doomed, End of Life, Kaput (or Should Be)? - July 30, 2015
-
New Research - What SMBs Think About UC - July 24, 2015
-
Microsoft: Continuing to Change UC - July 24, 2015
-
Is UCaaS a Blip or a Trend? - July 9, 2015
-
Interactions 2015 – Big Bets, Smart Bets, Great Music, and a Silver Lining for UC - June 15, 2015
-
CTCA 2015 Conference – What Partnering Means for UC - June 5, 2015
-
Messaging-First Conferencing Solutions - June 4, 2015
-
Cisco Customer Collaboration Summit – Two Messages for UC - May 1, 2015
-
What's Happening in the Mid-Market? - April 17, 2015
-
UC Trends and Smart Grid Opportunities – Parallels to Learn From - March 30, 2015
-
Will UC Become a Loss Leader? - March 3, 2015
-
Voice Quality: Heading in the Right Direction? - February 12, 2015
-
Notes from ITExpo: VoIP at 20 and Why the Best is Yet to Come for UC - January 29, 2015
-
2015 Forecast from UCStrategies - January 15, 2015
-
UCStrategies Experts Discuss “Most Significant“ of 2014 - January 9, 2015
-
2015 UC Outlook – Who’s Driving the Bus? - December 29, 2014
-
Can Cisco and Project Squared Drive Innovation? - November 25, 2014
-
Hits and Misses – Six Takeaways on Unify’s Circuit Launch - October 30, 2014
-
UCStrategies Catches Up With Huawei - October 29, 2014
-
Connecting the Circuit - October 28, 2014
-
Art Rosenberg Talks Unified Communications - October 9, 2014
-
What to Look for in a Contact Center Solution when Deploying Lync for UC - October 7, 2014
-
Jon Arnold Shares His Thoughts on Unified Communications - October 3, 2014
-
UCStrategies Experts Discuss Gartner Magic Quadrant for UCaaS - October 2, 2014
-
Can Cisco Crack the Code for Video? Do They Need To? - September 29, 2014
-
Social Customer Service in the Enterprise - September 18, 2014
-
Five Things We Can Learn From Millennials About Collaboration - August 27, 2014
-
Is UC Succeeding or Failing? - August 6, 2014
-
The Race For UC In The Cloud – Is Avaya Too Late? - July 24, 2014
-
UC Implications of Mary Meeker's “Internet Trends 2014” Presentation - July 8, 2014
-
Tracking IT Spending Changes - July 1, 2014
-
Customer Experience Survey Study – New Learnings from Interactive Intelligence - June 24, 2014
-
UCStrategies on Interactions 2014 - June 16, 2014
-
Wanna Hangout? Can We Do UC There? - May 28, 2014
-
Reflections on UC Summit 2014 - May 21, 2014
-
What is Cisco Selling Now? It’s Not UC - May 13, 2014
-
Discussing the Cloud Ecosystem with Interactive Intelligence - April 3, 2014
-
How Interactive Intelligence's Global Alliance Program Helps Drive UC Adoption - March 25, 2014
-
How Bob Newhart Would Respond to UC - February 21, 2014
-
Omni-Channel Capabilities in the Contact Center - February 28, 2014
-
What UC Trends Will Fizzle in 2014? - January 27, 2014
-
My Big Word for UC 2014: Bifurcation - January 22, 2014
-
UCStrategies Experts Look Ahead to 2014 - January 21, 2014
-
A Look Back at UC in 2013 - January 10, 2014
-
Why SMBs Need More Than a Phone System - December 5, 2013
-
Cisco Collaboration Summit and Q1 Earnings – is Their Mojo Back? - November 18, 2013
-
UCStrategies on SBCs - October 24, 2013
-
Creative Destruction: Could RIM’s Loss be Apple’s Gain for UC? - October 21, 2013
-
UCStrategies on Telework - October 3, 2013
-
Today’s Videoconferencing Landscape – Connectivity vs. Collaboration - September 25, 2013
-
A Look at UC Trends and Recent News - September 17, 2013
-
ITExpo Takeaways – Innovation, Startups and Implications for UC - August 29, 2013
-
UC ROI - August 19, 2013
-
UC Pitfalls and Opportunities - August 1, 2013
-
New Research - SMB UC Opportunity Showing Promise - July 30, 2013
-
UCStrategies Reviews June Events: Avaya, Mitel, Siemens and WebRTC Conference and Expo - July 9, 2013
-
If I was a Channel, Would I Partner with Mitel? - June 28, 2013
-
Contact Centers – the Next Cloud Frontier - June 11, 2013
-
Defining Great Customer Experiences - June 4, 2013
-
The Future of IT - May 31, 2013
-
Lync, CEBP and UC – Connecting the Dots - May 29, 2013
-
UC Summit Preview – the Channel Opportunity with Lync - April 22, 2013
-
UC and the Contact Center – Addressing Customer Needs and Wants - March 25, 2013
-
Acme Packet and Oracle – the Shape of Things to Come - February 13, 2013