Jim Burton
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.
In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies.
In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications.
In the early 2000s, Burton began focusing on wireless services and technologies. In 2005 Burton started helping vendors with their Unified Communications strategy and in 2006, along with several colleagues, created a web site, UCStrategies.com, to provide information for enterprise customers and vendors.
Articles by Jim Burton
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Mergers and Acquisitions in BC: Reflections and Predictions for 2018 - January 12, 2018
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BCStrategies Forecasts for 2018 - December 27, 2017
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Avaya Clears Another Hurdle - August 11, 2017
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UCStrategies on the Mitel-ShoreTel News - August 3, 2017
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UCStrategies Catches Up With New Head of Alcatel-Lucent Enterprise Channel Sales in North America - April 14, 2017
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Enterprise Connect 2017 Review - April 10, 2017
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Video is the New Voice - April 11, 2017
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2016 Year in Review - January 6, 2017
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Reviewing the Latest (and Greatest) BC Summit - November 15, 2016
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Rich Shaw of AT&T Discusses Strategy for Delivering Differentiated Solutions in the Market - October 12, 2016
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Social Media in the Executive Suite - September 13, 2016
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Collaboration of the Future: A Conversation With Jonathan Rosenberg of Cisco - September 14, 2016
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Srini Raghavan Discusses The Skype Operations Framework (SOF) - August 26, 2016
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Industry Consolidation Podcast - August 12, 2016
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Our Evolving Industry: Shaping the Agenda for BC Summit 2016 - August 8, 2016
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Business Communications Reseller Channel Study 2016 - August 5, 2016
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BC Summit 2016: November 1-3, 2016 - August 1, 2016
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AT&T's Scott Velting Talks About Voice, Collaboration and AT&T Collaborate - August 16, 2016
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Cisco and IBM Bring the Power of Watson to “Intelligent Collaboration” - July 22, 2016
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The Year of Mobile Collaboration: What to Expect in 2016, According to AT&T - February 23, 2016
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NEC’s Path to the Cloud - January 28, 2016
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Clark Peterson of Vonage Business on UCaaS - December 18, 2015
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Experts Review BC Summit 2015 - December 2, 2015
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Putting the CIO Back in Control of Their UC Strategy. A Discussion with Anthony Bartolo of Tata Communications - November 12, 2015
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B2B Social Media and Social Selling: A Complex Landscape - November 9, 2015
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UCStrategies Experts Preview UC Summit 2015 - October 28, 2015
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Broadsoft Unveils Project Tempo for UCStrategies - October 26, 2015
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Bimodal IT & Collaboration: The Perfect Storm for the CIO - September 2, 2015
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Conversation with Don Joos of ShoreTel - August 25, 2015
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Microsoft: Continuing to Change UC - July 24, 2015
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Catching Up With Mitel - June 18, 2015
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Discussion About “Why Can't We All Just Get Along; Unifying Communications” - June 16, 2015
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UCStrategies Reflects on NEC Advantage 2015 - June 2, 2015
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UCStrategies on Microsoft Ignite - May 21, 2015
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UCStrategies Reviews Enterprise Connect 2015 - March 30, 2015
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UCStrategies Experts Preview Enterprise Connect 2015 - March 10, 2015
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Meet the Next-Generation Informal Call Center - December 23, 2014
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ThinkingPhones: A View of the Future of Enterprise Cloud Communications - December 15, 2014
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ESI: “We Make it Easy to Communicate” - November 20, 2014
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Next-gen WLAN and Hybrid SDN for Lync is NOW - November 11, 2014
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Next-gen WLAN and Hybrid SDN for Lync is NOW - November 19, 2014
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Dimension Data Unified Communications Services: An End-to-End Journey - October 24, 2014
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Tim Passios on Interactive's Customer Service Experience Study - June 24, 2014
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UCStrategies on Interactions 2014 - June 16, 2014
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UCStrategies and Ram Menghani, on the NEC Advantage - June 3, 2014
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Reflections on UC Summit 2014 - May 21, 2014
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OVCC: Addressing Barriers to B2B Video Adoption - May 19, 2014
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Catching up with Joe Staples of Interactive Intelligence - April 30, 2014
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UC Summit 2014 Preview: “Bigger and Better Than Ever” - April 15, 2014
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Enterprise Connect 2014 - UCStrategies Views - March 31, 2014
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Microsoft Lync for Mid and Small Markets: DataLink and Carmichael - March 27, 2014
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HP In Context Analytics - March 6, 2014
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Lync Conference 2014 and Universal Communications - March 5, 2014
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UCI Forum: Unified Communications and SDN (UC SDN) - February 28, 2014
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The Via Group: Why they Partnered with HP - January 28, 2014
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OVCC: “Any Vendor. Any Network. Any Device.” - January 22, 2014
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UCStrategies Experts Look Ahead to 2014 - January 21, 2014
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HP, a Microsoft Lync Partner, Discusses Enterprise Mobility - January 16, 2014
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UCStrategies Reviews the Magic Quadrant for Corporate Telephony - November 12, 2013
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UCStrategies Reaction to Microsoft Lync's Reported Growth - November 6, 2013
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Interactive Intelligence Innovation in Cloud Contact Center Communications - October 16, 2013
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What’s New with Cloud Communications – Interactive Intelligence - September 11, 2013
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Brad Herrington on Interaction Mobilizer by Interactive Intelligence - August 21, 2013
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Project Ansible - July 18, 2013
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UCStrategies Review of Enterprise Connect 2013 - March 28, 2013
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New Cloud-Based Contact Center Offering from Interactive Intelligence - March 19, 2013
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Enterprise Connect 2013 in Surround Sound - March 14, 2013