Melissa Swartz
Swartz Consulting, LLC guides enterprise business clients through the complex process of finding the right communications technology solutions for their business, and getting the solution implemented properly. Melissa believes that unbiased consultants whose only source of revenue is their clients (and who do not receive any form of payment from vendors for making a recommendation) are best positioned to help clients make optimal decisions.
Articles by Melissa Swartz
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UCStrategies on the Mitel-ShoreTel News - August 3, 2017
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Enterprise Connect 2017 Review - April 10, 2017
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UCStrategies Reports on NextCon16 and BroadSoft Connections - November 30, 2016
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Digital Disruption & Transformation - November 23, 2016
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Contact Center Industry Consolidation, Disruption, and the Future - September 30, 2016
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Disaster Recovery: Beyond the Technical Issues - August 30, 2016
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Our Evolving Industry: Shaping the Agenda for BC Summit 2016 - August 8, 2016
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Does Architecture Matter? - August 1, 2016
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Pitfalls to Avoid When Implementing SIP Trunking - Part 2 - April 28, 2016
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Pitfalls to Avoid When Implementing SIP Trunking - Part 1 - April 1, 2016
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The Role of Customer Engagement in the Contact Center - March 25, 2016
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UCStrategies Reflects on NEC Advantage 2015 - June 2, 2015
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UCStrategies Reviews ShoreTel One Partner Conference - May 7, 2015
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Reasons Why Teleworking Makes Sense - May 7, 2015
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Social Customer Service in the Enterprise - September 18, 2014
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Gartner Magic Quadrant for Unified Communications - UCStrategies Views - August 28, 2014
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Should Companies Have a “Chief Process Officer?” - August 20, 2014
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UCStrategies on Interactions 2014 - June 16, 2014
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UCStrategies and Ram Menghani, on the NEC Advantage - June 3, 2014
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UCStrategies Experts Interpret InformationWeek's State of UC Survey Results - May 20, 2014