Fortune 100 Retailer

Real-time voice communications are vital to the Retailer’s success, whether it’s a phone call between stores to replenish an out-of-stock item or a customer refilling a prescription at one of the Retailer’s in-store pharmacies. In a single day, the Retailer generates millions of minutes of local and long-distance phone calls. Yet while the Retailer’s data communications were consolidated into two major data centers, its voice communications were still being handled by hundreds of private branch exchanges (PBXs) from different vendors; a solution that, while reliable, was also expensive and complex to manage. In order to simplify its voice communications and reduce costs, the Retailer decided to migrate its multivendor PBX environment to a more efficient, centralized SIP-based solution while leveraging the internal multiprotocol label switching (MPLS) network that spanned its two data centers. The Retailer needed full assurance, however, that the new SIP-based solution would provide the same PSTN-like levels of reliability and quality to its customers, as well as delivering a secure voice channel for highly confidential data such as medical information shared through its pharmacies.

The Retailer chose Sonus as its SBC vendor because only Sonus offered everything the Retailer needed—from high-performance encryption to built-in and customizable DSP elements—and could deploy the solution in a phased migration that would not disrupt the Retailer’s existing business.