Fortune 500 Bank Migrates Contact Centers to Cost-Effective VoIP Architecture with Sonus SIP Trunking Solution

The Bank turned to a Sonus solution for its ability to terminate many PRI trunks, eliminate bulky, expensive legacy media gateways, and provide an incremental migration path to SIP trunking services.

The Bank is a Fortune 500 financial services institution with a global presence and a diverse portfolio of banking and non-banking services. Through organic growth and M&A activity in recent years, it has greatly diversifi ed its lines of business and expanded its global footprint. The Bank has invested continually in its contact centers, staffi ng them with thousands of agents to provide its clients with transactional services, new product sales and round-the-clock support. As a consequence of repeated waves of growth, acquisition and consolidation, The Bank’s contact center infrastructure now includes hardware, software and application servers from a diverse set of infrastructure vendors, including Avaya, Nortel, Cisco, Genesys and NICE.