HP Fosters Global Collaboration with Microsoft Lync - Case Study

Unified communications platform helps employees connect more easily, driving improved business flexibility, agility, and responsiveness.

HP employs over 330,000 people worldwide, and they all need to communicate with one another.

It’s a complicated problem, because HP is not only large, it’s global. HP employees and other resources—80,000 or so vendors, partners, and contractors—are located in virtually every country in the world. Scattered geographically, spread across every time zone, it’s neither practical nor economically justifiable for these individuals to rely on face-to-face meetings alone to foster collaboration.

So HP turned to technology: it implemented Microsoft® Lync® as a Unified Communications (UC) platform, a solution that enables HP employees to collaborate and communicate spontaneously and immediately—almost as if they all are working in the same room.

It allowed for improved audio quality on phone and conference calls, and tasks like initiating phone calls were streamlined into single-click user operations; no dialing phone numbers or passcodes. The average time required to dial into conference calls was reduced from 45 to 1-2 seconds. Also, it offered the ability to join a conference with one click from a mobile phone when traveling, for all 140,000 registered mobile users.