Rockefeller Group Technology Solutions - Case Study

Rockefeller Group Technology Solutions, Inc. (RGTS) was established in 1984 as a comprehensive telephone and managed services (outsourcing) group. Its mission was to provide Rockefeller Center tenants with a single, reliable source for all communication needs. RGTS also extended its services and client roster well beyond that location, currently delivering technology solutions to more than 500 clients. RGTS was among the earliest service providers to offer voice mail in the mid 1980s, high speed Internet access in the mid 1990s, and IP-based phone service in the mid 2000s.

In 2009, RGTS began a search to augment their existing proprietary IP phone system with an open standards SIP-based solution that was less constrained and could take advantage of XML standards and cost-effective integration to 3rd-party applications. This was part of a long-term strategic initiative to support a growing demand from their customers and in the marketplace for flexible, cost-effective solutions.