Global Contact Center and Office Headset Market

Latest UCStrategies Articles

• Fast Lane and VOSS Announce Global Partnership
• Pitfalls to Avoid When Implementing SIP Trunking - Part 1
• Unify Square Bolsters C-Suite With The Appointments of CFO and CISO
• Nextiva CEO Discusses Customer Experience and Nextiva Differentiation
• Channel Partners Takeaways – What Millennials, Mobility and 5G Mean for UC
• Arkadin Receives Frost & Sullivan’s Product Line Strategy Leadership Award
• Jon Rauschenberger of Clarity Discusses New Integration with Facebook Messenger
• AT&T Releases New Collaborate Solution
• UC, Cloud, WebRTC, and the Accelerated Pace of Technology - What is still relevant?
• The Role of Customer Engagement in the Contact Center

Industry News

• Test News Article - 03/22/2015
• Emergence of Low-cost Countries in APAC Predicted to Drive Growth of the ESO Market in APAC Until 2020, Says ... - 04/08/2016
• Global Web Conferencing Industry - 04/07/2016
• Intermedia Showcases New AWS-Powered Enterprise-Grade Email Solution at AWS Chicago Summit - 04/07/2016
• Grandstream Expands Presence in Russian Federation through Distribution Partnership with CompTek - 04/07/2016
• ShoreTel Launches Cloud-based Voice Service in Australia - 04/07/2016
• Grandstream Releases a New IP PBX Appliance for Beta Testing - 04/06/2016
• XO Communications launches Site Security service to help companies protect IP connections on customer networks - 04/06/2016
• Computer Telephony Distributing Signs on as a Master Agent for Zultys to Sell the Cloud Services Solution - 04/05/2016
• Call One Implements CDG's MBS Consumer Billing Solution - 04/05/2016
• Nextiva Claims Top Honors in Customer Service at Frost & Sullivan's 2016 Excellence in Best Practices Awards Banquet - 04/05/2016
• ShoreTel Connect CLOUD Enables Non-Profit NJ SHARES to Deliver Exceptional Customer Service - 04/05/2016
• Nextiva Claims Top Honors in Customer Service at Frost & Sullivan's 2016 Excellence in Best - 04/05/2016
• The Ideacom Network Annual National Conference to Highlight Revenue Opportunities for Voice/Data Channel Resellers - 04/05/2016
• Radisys' MediaEngine Wins 2016 WebRTC Product of the Year Award - 04/04/2016
• j2 Global® Completes Six Acquisitions in Q1 2016 - 04/04/2016
• Birch Completes Purchase of Primus Telecommunications Assets in Canada - 04/04/2016
• Altice Group and PTC Partner to Deliver Global IoT Services and Solutions - 04/01/2016
• SOTI Ranked Top Player in Radicati Group's EMM Market Quadrant 2016 - 03/31/2016
• Digium Announces 13th Annual AstriCon to be Held September 27-29, 2016 - 03/31/2016
• Birch Representative Wins Silver Stevie® Award in 2016 Stevie Awards for Sales & Customer Service - 03/31/2016
• Q-Suite 6 Unifies APIs for Unified Communications in Call Center Software - 03/31/2016
• Converged Technology Group Recognizes New Cloud-Based Service as Cost-Effective Option for - 03/31/2016
• Telzio Upgrades Mobile App with CounterPath Technology - 03/31/2016
• Mushroom Networks Partners with Genuity Networks - 03/31/2016
• Netsync Network Solutions Named One of 2016 Tech Elite Solution Providers by CRN® - 03/30/2016
• SkySwitch and Obihai announce interoperability that expands SkySwitch Resellers' service offering - 03/30/2016
• OnSIP Receives 2016 WebRTC Product of the Year Award - 03/30/2016
• Unify Square Bolsters C-Suite With The Appointments of CFO and CISO - 03/30/2016
• Toshiba's UCedge Wins 2016 UC Product of the Year Award - 03/29/2016
• Logicalis US Announces New Managed Video Collaboration Service - 03/29/2016
• ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers - 03/29/2016
• MegaPath Wins 2016 Unified Communications Product of the Year Awards - 03/29/2016
• VOX Network Solutions Growth in Southern California - 03/28/2016
• Sonus' Virtual Products Selected by Dimension4 to Securely Deliver its Cloud-hosted UCaaS Solution - 03/28/2016
• Network Data Systems Announces Addition of 4G LTE Wireless Backup to Hosted VoIP solution - 03/25/2016
• Evolve IP Attains Cisco CMSP Master Certification - 03/24/2016
• Clarus Communications Signs on as a Master Agent to Sell the Zultys Cloud Services Solution - 03/24/2016
• Q Advisors Represents Broadsmart in its Acquisition by magicJack VocalTec Ltd. - 03/24/2016
• Kandy's Visual Attendant for Carriers and Enterprise Named a WebRTC Product of the Year - 03/24/2016
• Panasonic Announces Partner Certification with Metaswitch Networks - 03/24/2016
• Toshiba Announces Built-in Audio Conferencing and Call Accounting for Its IPedge Business Telephone Systems and ... - 03/23/2016
• NEC's UNIVERGE BLUE is Top Cloud Solution for Second Year in Row - 03/23/2016
• Former MI5 Director General Dame Stella Rimington to open IP EXPO Manchester 2016 - Satellite PR News (press release) - 03/23/2016
• West Announces Global Strategic Partnership with Vidyo and Availability of Enhanced InterCall Video Conferencing ... - 03/23/2016
• Frost & Sullivan Applauds West Corporation's Excellence in Managing Large-scale, Complex, Mission-critical ... - 03/23/2016
• Grandstream Receives 2016 Unified Communications Product of the Year Award - 03/23/2016
• Presence Technology Receives 2016 Unified Communications Product of the Year Award - 03/22/2016
• ShoreTel Connect Receives 2016 Unified Communications Product of the Year Award - 03/22/2016
• ScanSource Networking and Security Enters into Agreement with Hewlett Packard Enterprise to Expand Networking ... - 03/22/2016
• Ixia Announces Active Network Assessment and Monitoring Platform - 03/22/2016
• Happiest Minds' ThreatVigil Wins GOLD at the Info Security Product Guide's Global Excellence Award 2016 - 03/22/2016
• Broadview Wins Stevie Award for Best Collaboration Solution - 03/22/2016
• Jenne, Inc. Announces New Financing Program Through GreatAmerica Financial Services - 03/21/2016
• Red Box Recorders Launches World's First Automated Audio-Recording Compliance Verification Tool - 03/21/2016
• Clark Peterson, President, Enterprise, Vonage honored with 2016 Circle of Excellence Award - 03/21/2016
• IGEL Technology Expands Unified Communications Capabilities with Support for Citrix HDX RealTime Media Engine 2.0 - 03/21/2016
• Network Access Control Market (NAC) to See 31.17% CAGR to 2020 - 03/21/2016
• Happiest Minds Partners With Tickto to Enhance Retail Experience Using IoT Technology - 03/18/2016
• Jury Finds in Follow-On Case that GENBAND Does Not Infringe Metaswitch's Patents - Satellite PR News (press release) - 03/18/2016
• Jury Finds in Follow-On Case that GENBAND Does Not Infringe Metaswitch's Patents - 03/18/2016
• Impact Telecom Introduces SimpleWan for ImpactConnect Hosted PBX - 03/17/2016
• MegaPath Enhances Sales, Service Delivery and Support Model for Channel Partners - 03/17/2016
• TMC Presents 2016 Unified Communications Product of the Year Award to Vonage - 03/17/2016
• Broadvoice Adds Contact Center Capabilities to Portfolio - 03/17/2016
• XO Communications research reveals that 56 percent of businesses worry about cloud data security - 03/17/2016
• New Research Reveals Top Frustrations for Video Conferencing and Call Center Customers - 03/17/2016
• Logicalis Delivers New ?Performance Underwritten? Storage Infrastructure Platform Underpinned by NetApp ... - IT Business Net - 03/17/2016
• Broadvoice and Metaswitch Build Geo-redundant Solution in the Cloud - 03/16/2016
• Bill Hooper of XO Communications Recognized as 2016 CRN Channel Chief - 03/16/2016
• Zenoss Announces UC Insight with Log Analytics - 03/16/2016
• Flooding in Louisiana and Mississippi Could Overtax Communications Systems Among Insurance Companies ... - 03/16/2016
• ShoreTel Expands Connect Solution Portfolio in Canada - 03/16/2016
• MegaPath Enhances Managed Networking and Security Portfolio with Comprehensive IPsec VPN and Unified Threat ... - 03/16/2016
• Vonage Recognizes Top Partners in the Indirect Channel at 2016 Channel Partners Conference & Expo - 03/16/2016
• Verizon Selected as Provider on $150 Million Commonwealth of Virginia Network and Communications Contract - 03/16/2016
• Birch Returns to Channel Partners Conference & Expo - 03/16/2016
• Australia's UC Services Market Offers Many New Opportunities as it Grows to Over A$1 billion by 2021, says Frost ... - PR Newswire India (press release) - 03/16/2016
• Australia's UC Services Market Offers Many New Opportunities as it Grows to Over A$1 million by 2021, says Frost ... - 03/16/2016
• Comcast Business Expands Network and Increases Capacity in Bellevue's Office Parks - 03/15/2016
• Zultys Receives 2016 Unified Communications Product of the Year Award for their Innovative Zultys Cloud Services ... - 03/15/2016
• VOX Network Solutions Named Inc. 5000 Fastest Growing Companies Six Years in a Row - 03/15/2016
• Technavio Expects the Global Social Business Application Market to Exceed USD 23 Billion in Revenue by 2019 - 03/15/2016
• Toshiba VIPedge Application Service Wins 2015 Cloud Computing Product of the Year Award - 03/15/2016
• Logicalis US Recognized with Three US Area Awards at Cisco Partner Summit 2016 - 03/15/2016
• RingCentral Extends Channel Program, Hires New Channel Head - 03/15/2016
• World Wide Technology Breaks Ground With Cisco Spark Hybrid Services - 03/14/2016
• Broadview's Donna Wenk Recognized as a 2016 CRN Most Influential Channel Chief - 03/14/2016
• Digium Presents 2016 Pinnacle Awards to its Outstanding Channel Partners - 03/14/2016
• ShoreTel Adds Aruba to TechConnect Program - 03/14/2016
• Grandstream Launches Cloud-based Video, Audio and Web Conferencing Service - 03/14/2016
• New Conferencing & Unified Communications Provider Brings Affordable Enterprise-Grade Collaboration to the SMB ... - 03/14/2016
• X5 Solutions Finalizes NovaTel, CornerStone and Richmond Telco Deals, Expanding Services and Accelerating Growth - 03/11/2016
• VBrick Backs Conor Daly for First Full Season of IndyCar - 03/11/2016
• j2 Comments on Its Business and Prospects - 03/11/2016
• VXi Corporation Announces New Partnership With Fontel, Inc. - 03/10/2016
• Converged Technology Group Wins Outstanding Customer Satisfaction Partner of the Year Award for the Americas ... - 03/10/2016
• Dell Survey Reveals Challenges in Providing Unified Communications Capabilities for Remote Workers - 03/10/2016
• Fusion Demonstrates Its Award-Winning Cloud Communications Solutions at Enterprise Connect in Orlando, March 7-9 ... - 03/10/2016
• iCentrex Selects Grandstream's IP Phones for Customer Deployments - 03/10/2016
• Europe Unified Communication AS-A-Service Market - Analysis and Forecast to 2020 - Key Vendors are BT Global ... - 03/10/2016
• Campaigner® Email Marketing Wins Both Gold and Bronze 2016 Stevie® Awards for Sales and Customer Service - 03/10/2016
• Europe Unified Communication AS-A-Service Market By Component, Organization Size, Vertical, Geography - Analysis ... - 03/10/2016
• Emergency Communications Network Unveils a New Look for Its Critical Communication Solutions - 03/09/2016
• GENBAND Wins Gold Stevie® Award in 2016 Stevie Awards for Sales & Customer Service - 03/09/2016
• Marcatel Selects GENBAND and NetNumber Solution to Upgrade its Mission-Critical Infrastructure - 03/09/2016
• Fidelus Technologies Named Best Unified Communications Provider in the USA - 03/08/2016
• West Corporation Is Spark Ready - 03/08/2016
• Netsync Network Solutions Recognized as Cisco SLED Partner of the Year, South and SLED Transformational Partner ... - 03/08/2016
• Logicalis US to CIOs: Your Wireless Infrastructure May Soon Be Obsolete - 03/08/2016
• xMatters Expands Its Business and M2M/IoT Communications Offerings with LogiSense - 03/08/2016
• Digium to Exhibit at The Cloud Conventions Virtual Expo For Telecommunications, VARs, MSPs and Cloud Providers - 03/08/2016
• Altia Systems® Adds Panoramic-4K Video to Intel® Unite™ and Microsoft Skype® for Business Collaboration Apps - 03/08/2016
• Highlighting Commitment to Diversity, Broadvoice Sponsors Women in the Channel Networking Event - 03/08/2016
• Dimension Data Launches Global Cisco Spark and Cisco Spark Hybrid Services - 03/08/2016
• Jacobs Awarded Telecommunications Contract at DOE's Savannah River Site - 03/08/2016
• Diverse Technology Solutions Inc. acquires cloud hosted Unified Communications VOIP telephony provider 'Voitual' of ... - 03/08/2016
• Braidio and GENBAND Integrate Collaborative Learning into Enterprise Workflow with GENBAND's Kandy Platform as ... - 03/08/2016
• Zift Solutions Platform Provides GENBAND Customers and Partners with Advanced Channel Marketing Automation ... - 03/08/2016
• Microsoft Certifies IR Prognosis IT Pro Tool for Skype for Business - 03/08/2016
• Broadview Networks Recognized for Excellence in Managed IT Services - 03/08/2016
• Stratosphere Networks to Present on Technology, Productivity for Saint Paul Small Business Series - 03/08/2016
• Grandstream Expands Presence in Saudi Arabia Through Distribution Partnership with Baud Telecom - 03/08/2016
• Target Distributing Signs on as a Master Agent for Zultys to Sell the Cloud Services Solution - 03/07/2016
• ITC Global Awarded Long-term Contract For Ultra-Deepwater Project in Western Africa - 03/07/2016
• AT&T Unveils New Way To Mobilize And Grow Your Business With AT&T Collaborate™ - 03/07/2016
• NetFortris™ Enhances UC Client Portfolio with GENBAND's Innovative Omni Technology, Enabling Ubiquitous Access ... - 03/07/2016
• Fusion Receives 2016 INTERNET TELEPHONY Product of the Year Award - 03/07/2016
• New Fuze Marketing Campaign Puts the YOU in Unified Communications - 03/07/2016
• IntelePeer Advances Microsoft Skype for Business Deployments with Key Atmosphere® and CoreCloud® SIP Features - 03/07/2016
• XO Communications Leverages GENBAND Cloud Offerings to Bring Advanced Real Time Communications Services to ... - 03/07/2016
• GENBAND and Polycom Successfully Complete Joint Department of Defense Joint Interoperability Test Command ... - 03/07/2016
• VoiceBase Integrated with VBrick® Rev® Enterprise Video Platform To Power Captioning and Search Capabilities - 03/07/2016
• ConnectSolutions Survey: Workers are Ready for Video Collaboration but Need Help Initiating - 03/07/2016
• Riverbed to Showcase Unified Communications and Application Performance Management Solutions at Enterprise ... - 03/04/2016
• CallTower Launches CT Call Recording and Skype for Business with Salesforce.com Integration at Enterprise Connect - 03/04/2016
• CYBER-i (AGC Networks) and Intel Security Announce Partnership for Managed Security Services Globally - 03/04/2016
• Sennheiser to Showcase Enhanced Unified Communications Solutions at Enterprise Connect, including PRESENCE ... - 03/04/2016
• RingCentral Customers Embrace Business Messaging as Demand Builds for Unified Communications and Collaboration - 03/03/2016
• ShoreTel to Participate in Upcoming Investor Conferences - 03/03/2016
• AireSpring Sweeps Telecom Association's 2015-2016 Partner's Choice Awards - 03/03/2016
• Enterprises can now access 'virtual office' via Verizon 4G LTE Private Network - 03/03/2016
• CYBER-i (AGC Networks) and Intel Security Announce Partnership for Managed Security Services Globally - PR Newswire India (press release) - 03/03/2016
• Cal Net Technology Group Claims #1 Spot as the Largest IT Company in the San Fernando Valley - 03/03/2016
• DSCI to Merge with TelePacific Communications - 03/02/2016
• VXi Corporation to Showcase Business-Transforming Headsets at Enterprise Connect 2016 - 03/02/2016
• TelePacific Communications to Acquire DSCI, Creating National Managed Services Powerhouse - 03/02/2016
• Media Alert: NETSCOUT to Demonstrate Real-Time Insight into Unified Communications Service Issues in Complex ... - 03/02/2016
• Logicalis US Acquires The Via Group - 03/02/2016
• TopBox and OrecX Bring Customer Analytics to the Masses - 03/02/2016
• AudioCodes VoIPerfect™ Evolves Voice Over WAN Into Resilient Quality-Assured HD Voice - 03/02/2016