https://ucstrategies.com%2fprofile.aspx%3fid%3d4538%26f%3drssJon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy based in Toronto, Ontario. JAA’s primary focus is on IP communications and disruptive technologies, such as VoIP, mobile broadband, IPTV, telepresence, unified communications, peer-to-peer, social media and Web 2.0. https://ucstrategies.com/industry-buzz/cpaas-perspectives.aspx In this Industry Buzz podcast, the UCStrategies Experts discuss Communications Platform-as-a-Service (CPaaS). Topics include how CPaaS is changing, why organizations should choose certain CPaaS offers, and where the industry will evolve over the next 12-24 months. Phil Edholm, moderates a discussion, with Experts Peter Bernstein, Michael Finneran, Steve Leaden, Dave Smith, and Jon Arnold. Fri, 19 May 2017 07:01:00 GMT UCStrategies Staff https://ucstrategies.com/industry-buzz/cpaas-perspectives.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-strategies-views/takeaways-from-ciscos-customer-care-analyst-event.aspx Last week, I attended Cisco’s annual Customer Care Analyst event in Montreal, and it’s a rare occasion where a vendor event is focused solely on us. This made for a small, but highly focused group of analysts, and being the only UCStrategies Expert there, I’m providing exclusive perspectives here for our readers. Wed, 10 May 2017 07:01:00 GMT Jon Arnold https://ucstrategies.com/unified-communications-strategies-views/takeaways-from-ciscos-customer-care-analyst-event.aspx UCStrategy.com articles https://ucstrategies.com/industry-buzz/movers-and-shakers.aspx In this Industry Buzz podcast, the UCStrategies Experts discuss "movers and shakers" in the UC industry. Definition: companies, initiatives, and happenings in the industry that may or may not be in the headlines but are worth watching. Dave Michels moderates the conversation, with Experts Phil Edholm, Jon Arnold, Blair Pleasant, Michael Finneran, Dr. Joseph Williams, and Kevin Kieller. Fri, 05 May 2017 07:01:00 GMT UCStrategies Staff https://ucstrategies.com/industry-buzz/movers-and-shakers.aspx UCStrategy.com articles