UCStrategies Experts Discuss Gartner Magic Quadrant for UCaaS

By Dave Michels October 2, 2014 1 Comments

In this Industry Buzz videocast, the UCStrategies Experts discuss the Gartner 2014 Magic Quadrant for UCaaS. Dave Michels serves as moderator, and is joined by Experts Jon Arnold, Michael Finneran, Steve Leaden, Don Van Doren, Phil Edholm, Art Rosenberg, Roberta J. Fox, J.R. Simmons, and Dr. Joseph Williams. The technology is provided by Vidyo.

Refer to the time codes below for each speaker:

Don Van Doren (35:15)

Dave Michels (37:15)

Phil Edholm (34:08)

Steve Leaden (38:51)

Roberta J. Fox (39:20)

Dave Michels

Don Van Doren (3:02)

Roberta J. Fox (6:36)

Dave Michels (8:00)

Jon Arnold (8:36)

Dave Michels (11:10)

Roberta J. Fox (11:20)

Dave Michels (11:30)

Steve Leaden (11:55)

Dave Michels (15:48)

Art Rosenberg (17:03)

Joseph Williams (19:40)

Phil Edholm (22:48)

Michael Finneran (28:46)

J.R. Simmons (31:08)

Dave Michels (33:15)

Phil Edholm (34:08)

Dave Michels (40:10)

Phil Edholm (40:58)

Dave Michels (40:10)

Don Van Doren (44:28)

Roberta J. Fox (44:36)

Phil Edholm (46:53)

Steve Leaden (47:32)

Phil Edholm (47:55)

Dave Michels (48:22)

Steve Leaden (49:37)

Dave Michels (50:03)

Also on UCStrategies.com on related topics:

Cloud for UC: Blessing and Curse, by Marty Parker

1 Responses to "UCStrategies Experts Discuss Gartner Magic Quadrant for UCaaS" - Add Yours

Kevin Kieller 11/5/2014 7:53:57 AM

A great videocast with some thought provoking comments.

Dave, I was a little disappointed that Jean-Luc Picard remained mute during this entire discussion :-)

And to answer the question you posed towards the end of the videocast, "Yes! Platform does matter." UC is not a generic offering but rather one that, in the end-users' eyes, is deeply tied to the application they use to interact with it ... be it Lync or Jabber or something else.

The mindset battle is for the piece of the solution closest to the end-customer. This is what provides the "staying power" of Office and Outlook. Sure other apps can read and write Office file formats or can send and receive emails but to the end user they do not look like or operate like Office or Outlook. Similarly, when users become invested in a particular UC application they are not easily migrated to another platform.

Service providers would do well to understand the needs and desires (expectations) of their target market and then align offered solutions based on these needs and desires.

The debate is not whether the leading platforms can do the job, they all can. The secret to success, at least for a service provider, is to determine the solution that will yield the most frictionless sales process.

Kevin