HP Case Study: HP Fosters Global Collaboration with Lync

Sponsor-Provided Article

HP employs over 330,000 people worldwide, and today, those employees have access to a global Unified Communications platform that leverages Microsoft® Lync® to enable real-time collaboration and communication.

In our new case study, HP Fosters Global Collaboration with Lync, read how HP implemented Microsoft® Lync® as a Unified Communications (UC) platform, a solution that enables HP employees to collaborate and communicate spontaneously and immediately—almost as if they all working in the same room.

It’s a complicated problem, because HP is not only large, it’s global. HP employees and other resources—80,000 or so vendors, partners, and contractors—are scattered geographically, spread across every time zone. It’s neither practical nor economically justifiable for these individuals to rely on face-to-face meetings alone to foster collaboration.

Judging by how enthusiastically they’ve embraced the technology, HP employees recognize that the Lync UC platform helps them do their jobs: the number of platform users within HP has risen steadily since the first phase of implementation. In the six-month period following deployment of the phase 2 functionality, the number of weekly active users grew by over 25%. In any given week, a quarter to a third of the 410,000 users with access to HP’s UC platform takes advantage of its “click to” services: Click to Talk, Click to Conference, and Click to Share.

Results include 10 million minutes/week of conference calls and 20 million minutes/week of long distance calls now carried internally, eliminating associated telecommunications service provider costs.

2 Responses to "HP Case Study: HP Fosters Global Collaboration with Lync" - Add Yours

Roberta J. Fox 2/18/2014 8:31:07 AM

As former internal Network Manager for HP Canada (mid 90's), I can only imagine how much planning this took to get everything in place for the global Lync rollout within HP.

I am sure though that the HP staff, partners and eventually customers will benefit from the visibility and ease of communicating with the UC apps on properly designed and managed networks. Their carrier suppliers won't like the loss of LD voice minutes.

It would be interesting to learn what were the biggest benefits and lessons learned from a deployment of this size? Look forward to updates in future articles.

Art Rosenberg 2/23/2014 12:02:24 PM

Being global means different end user time zones and more difficulty with scheduling and communicating synchronously. What Lync fundamentally brings to the table is more flexible, "near-real time," intelligent, multimedia messaging and information exchange, plus the option to switch to synchronous voice/video conversation as needed. Of course, doing all this with a common, IP-based, multimodal network connection also helps cut legacy telephony costs.