Bill MacKay
Bill MacKay is the President of Kane-MacKay and Associates, an independent telecommunication solutions hub with a knowledge-based skill-set focused on Call-Center, E911/NG911 (Enhanced 911 & Next Generation 911) and Customer Relationship Management (CRM). Kane-MacKay understands that the Solution is about People, Process, Technology and Culture and the Kane-MacKay team will ensure that our client’s teams are part of the solution from beginning to end.
Bill has been an active partner in Kane-MacKay & Associates since 1995, a recognized consulting practice built on a foundation of tactical experience, developed from a powerful and effective strategic methodology. Previously, Bill was President and Director of a telecommunications equipment supply company and was also a partner in telecommunications resource company.
Kane-MacKay’s E911 Compliance practice includes a Method of Procedure (MOP) to assess current risk, individual State E911 compliance legislation, gap analysis and recommendations and alternatives to reduce and or avoid those risks.
Bill MacKay can be found on Twitter @kanemackay publishing The Kane-MacKay Daily, Public Safety Digest and The E911 123 & NG911 Daily and is also on Facebook and LinkedIn.
Articles by Bill MacKay
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The Cloud and the Future of Customer Engagement - September 30, 2014
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Gartner Magic Quadrant for Unified Communications - UCStrategies Views - August 28, 2014
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Headlines You May Have Missed... - July 30, 2014
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UCStrategies on Interactions 2014 - June 16, 2014
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UCStrategies Experts Interpret InformationWeek's State of UC Survey Results - May 20, 2014
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Mobility and the Contact Center - May 8, 2014
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Decisions for the Contact Center Manager - April 10, 2014
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How Can VARs Succeed? - February 5, 2014
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Four Key Challenges Today - February 3, 2014
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Issues around Telephone Consumer Protection Act and Mobile Dialing - January 31, 2014
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UCStrategies Experts Look Ahead to 2014 - January 21, 2014
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A Look Back at UC in 2013 - January 10, 2014
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An E911-NG911 Update – From Both Sides of the Border - November 29, 2013
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UCStrategies on SBCs - October 24, 2013
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UCStrategies on Telework - October 3, 2013
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It’s Getting Complicated - September 30, 2013
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Discussion on Conferencing and Video Interoperability with Scott Wharton of Vidtel - September 10, 2013
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The IoT and IoE - August 29, 2013
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UC ROI - August 19, 2013
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UC Pitfalls and Opportunities - August 1, 2013
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Where Will Mobility Take Us? - July 26, 2013
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Getting to NG911 by Persons with Disabilities - July 24, 2013
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UCStrategies Reviews June Events: Avaya, Mitel, Siemens and WebRTC Conference and Expo - July 9, 2013
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Saying Yes to Move Forward - June 7, 2013