Zeacom Supports Microsoft Lync with Contact Center Solution

Zeacom has announced that Zeacom Communications Center (ZCC), its contact center solution, will be interoperable with Microsoft Lync 2010.

From June 1st and onward, Microsoft Lync users can interoperate with ZCC seamlessly. As a result, customer service agents and console operators will be provided with additional tools to improve the quality of their service and efficiency.

"The primary missing piece in Microsoft’s Lync offering is contact center capabilities, so Microsoft is partnering with several select vendors to provide the contact center functionality that customers need," says Blair Pleasant, UCStrategies UC Expert. "Zeacom is a great addition to Microsoft's growing list of contact center partners, and will add an additional option for Lync customers that need advanced contact center capabilities, as well as business process automation capabilities. Zeacom has been doing business process automation, or what the UCStrategies team calls UC – Business Process (UC-B) for about 14 years, with many customer examples across a variety of vertical markets, including health care/hospitals. With the integration to Lync, it will be able to add more presence capabilities to these applications to help customers automate and streamline both transactional processes and operational processes."

With its modular, scalable, multi-functional design, ZCC has been used for key vertical industries internationally, including financial services, local government, housing, transportation, and utilities. The integration with Lync will enable Zeacom to better respond to its customers’ needs to combine ZCC’s contact center capabilities with presence-driven unified communications.

For more information, visit www.zeacom.com.