VOSS Enhances its Leading BCOM Platform to Become a Single Point of Integration for Enterprise Communications

VOSS Solutions announced that it has introduced Single Point of Integration to the scope of VOSS-4-UC, its Business Communications Operations Management (BCOM) platform, to empower adaptable business systems integration.

Mike Frayne, CEO at VOSS Solutions explains; “Historically, integrating UC platforms with upstream and downstream IT systems has been hard. With VOSS-4-UC, we believe that true end-to-end integration is achievable and can allow significantly more powerful flow-through features and services, at lower cost.”

VOSS-4-UC enables large enterprises to fully integrate their UC platforms into their IT function, while carrying out a core role in provisioning the UC applications themselves. This adaptable framework allows flexibility to fit into any unique enterprise environment without expensive customization. VOSS-4-UC Single Point of Integration comprises:

• Zero touch provisioning - Synchronization between the Active Directory (AD) and VOSS-4-UC can be extended to support flow-through, zero-touch provisioning from HR and AD systems, into automated work-flows in VOSS-4-UC that configure subscriber services
• Northbound integrations - VOSS-4-UC synchronizes UC subscriber data with other enterprise IT systems providing near real-time updates on UC subscriber services, simplifying internal billing and cost allocation
• Service request systems - VOSS-4-UC REST-API offers two-way integration with Service Request Systems such as ServiceNow, allowing service tickets to be actioned and the results fed back
• Notification systems - VOSS-4-UC workflows can be readily extended to send emails and provide event updates
• Identity management - VOSS-4-UC integrates with other administration portals, giving single sign-on capabilities to administrators, allowing integrated access to all management systems from a single log-in
• Inventory tracking - VOSS-4-UC allows an enterprise to track all UC assets, serial numbers, and devices, to streamline expenditure and optimize resources
• UC analytics - The VOSS Analytics module pulls data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization

Henry Barton, VP Strategy at VOSS Solutions, commented; “Now that VOSS offers a single point of integration, Enterprises can achieve much higher rates of automation, and IT staff have a framework to optimize their business communications and improve end user adoption.

VOSS will be showing its Single Point of Integration at the VOSS booth, #1232, at Enterprise Connect, March 7-9, in Orlando. 

About VOSS Solutions

VOSS-4-UC is a BCOM (business communications operations management) solution that automates and simplifies the challenge of managing today's increasingly sophisticated communications environments. VOSS-4-UC provides a complete tool-set to transform the way that communications architectures are designed, deployed and operated, in the public and private cloud.