Interactive Intelligence Releases Interaction Edge

Interactive Intelligence has recently announced the release of Interaction Edge. This add-on appliance is a combined gateway, media server, and SIP proxy, designed to streamline enterprise IP telephony deployments, and provides gateway capabilities to enable connections between traditional trunk lines and VoIP networks.

Interaction Edge is built to work with Customer Interaction Center (CIC), Interactive Intelligence's all-in-one IP communications software suite. The CIC application server is offloaded by the Interactive Intelligence media server, which handles all audio processing, while its SIP proxy helps route calls between servers. Interaction Edge's gateway capabilities are available in increments of one, two, four, or eight-span.

"Interactive Intelligence is following through with its original all-in-one-approach to business communications, but especially in the contact center application domain," says Arthur Rosenberg, UCStrategies' UC Expert. "However, they are now separating the hardware-based network components from the application software, which will fit nicely into the coming world of cloud-based applications and mobile UC endpoints. As they highlight in their announcement, they have combined all business network connectivity between a single gateway appliance and existing telephony systems to exploit SIP-based networks and cloud- based services. This will facilitate the management of all types of inbound and outbound call traffic, while also providing increased access to mobile online self-service applications and multimodal live assistance."

Rosenberg adds, "Interactive Intelligence recognizes the need to migrate gracefully from existing telephone systems that support legacy call centers to the future of 'UC-enabled Contact Centers.' This migration need seems well accommodated by their Interaction Edge appliance for mid-size and large distributed organizations."

Interaction Edge is offered through Interactive Intelligence's channel, or directly through its sales force.

For more information, visit www.inin.com.