Fonality Launches Mobile UC and Contact Center Solution

Fonality has recently unveiled the Fonality Heads Up Display (HUD) Mobile. This application is built for small and mid-sized businesses, using the flexibility of Apple or Android platforms to deliver access to cloud-based, VoIP, UC, and contact center solutions in a single interface.

Fonality HUD Mobile is designed to address the demands that an expanding mobile workforce faces, including improving efficiency and productivity with contact center and unified communications capabilities designed specifically for SMBs. Among its features are: voice over WiFi calling; real-time presence and collaboration capabilities; instant access to company directory, visual voicemail, and virtual conference rooms; find me/follow me functionality to connect between mobile and desktop devices; integration with unified messaging and Microsoft Outlook; advanced call management; call transfer between mobile and office phones; and additional tools.

According to Blair Pleasant, co-founder of UCStrategies, “We’re all mobile these days, and need communication solutions that provide mobile capabilities that let us work effectively while away from the office. I was impressed with Fonality’s HUD from day one, and now with the added mobile capabilities, customers can get even more value from the solution. She adds, “In addition, Fonality is one of the very few hosted VoIP/UC vendors to also offer a contact center solution for SMBs. Mobility has become increasingly important for contact centers, and Fonality has added mobile capabilities to let contact center managers view of all the contact center communications activities, regardless of their location, while agents can log in and out remotely, giving agents, managers, and supervisors more freedom to be mobile while still performing their jobs.”

For more information, visit www.fonality.com/hud.