Transcript for WebRTC Conf & Expo - Zingaya
Blair Pleasant: Hi. This is Blair Pleasant. I am in at the WebRTC Expo and with me is Alexey Aylarov. He is the CEO of Zingaya. We saw some great demonstrations last night from Zingaya and we are going to get to see a couple now. So Alexey, first tell us a little bit about who Zingaya is.
Alexey Aylarov: Zingaya is a company building cloud-based infrastructure for web-based voice over IP services and our main product for now is a web-based click-to-call for customer service and sales. It’s when a customer can open a web page, click on a button, and make a call right from a web browser to some customer service or sales department and the call with go either to a real phone number or to some SIP infrastructure like IP-PBX or IP contact center.
Blair Pleasant: A lot of contact centers already have that capability with legacy types of equipment, so what does your company and WebRTC bring that is different?
Alexey Aylarov: I would say that if you are talking about real-click-to-call, not a click-to-call-back when you need to enter your phone number and then platform does outbound calls to connect two phone numbers. There are not that many solutions on the market right now. And before it was only possible using Flash technology because it’s available on 99% of desktops and in most browsers. Now we have RTC technology, which is separate technology but it offers a better user experience, better quality. It’s built inside the browser itself so there is no plug-in required. Now we have it in Google Chrome browser, but in the near future we will have it Mozilla Firefox and some other browsers, too. I believe in a few years we will have it in all browsers.
Blair Pleasant: Okay, great. So you have a demonstration to show us?
Alexey Aylarov: Yes. One of our partners, he is at gethuman.com, has actually a great company. They offer a quick way to contact a real person to solve your problem if you have one. You can choose the company name to call like, let’s say I need some support from AT&T personnel and I can just open the web page with AT&T contact details, and there I have a lot of options to contact AT&T. So there is a 1-800 number where you can do a callback thing. You can use text-chat, but you can also do a one-click call using Zingaya technology. So when you click on it you need to allow access to your microphone and that’s it. The call goes right to the phone number. I’m not sure if we are on a good network. Sorry, let me try another one. Let me connect to another, better network.
Blair Pleasant: So there are no downloads, no plug-ins, nothing required?
Alexey Aylarov: No. It is at the browser end of microphone so if you have a laptop you have microphone built-in so nothing else is required. So we have called them. And you can actually call to any other company listed at gethuman.com.
Blair Pleasant: And this is available now?
AlexeyAylarov: Yes. You can go to gethuman.com and just choose a company you want to call and click on our button. That’s it.
Blair Pleasant: Okay. And you also have a CRM demonstration for us.
Alexey Aylarov: Yes. While we are offering in-bound calls for customer service and sales, we also can do out-bound calling from a web browser. So for example we can integrate our function with a sales force or any other CRM to let inside sales executives call their customers. For example, I can call to myself right from the CRM interface and this call with go to my cellphone. I only need to do one click on the CRM interface and use the browser. For example, here it’s Chrome and we can use WebRTC call. And here it is. I have a call. I can answer it. So you can actually do both out-bound calling and you can receive calls from customers who call you from websites so it doesn’t matter. We can forward the call to real phone number and it can work for both outbound sales and customer service.
Blair Pleasant: Okay. Well thank you so much.
Alexey Aylarov: Thank you.