Ryan Hollenbeck on Verint’s Industry-First “5th-Generation” Enterprise Workforce Optimization Solution

New Voice of the Customer Analytics Platform

Ryan Hollenbeck, Senior Vice President of Global Marketing, Verint Systems, joins UCStrategies’ Jim Burton in this Executive Insights podcast to discuss Verint’s recent unveiling of the latest version of its Impact 360^® Workforce Optimization™ (WFO) software, the market’s first “5th-Generation” enterprise WFO suite, and its new Voice of the Customer Analytics platform.

Verint’s fifth-generation Impact 360 Workforce Optimization solution represents a strategic architectural release that sets new standards in the market for unified, enterprise WFO—including real-time enterprise collaboration, navigation and ease of use, total cost of ownership, simplified system administration, and depth of functionality. It also tightly integrates with the company’s new Voice of the Customer Analytics platform, which combines all sources of customer interaction data into a single holistic platform for cross-channel analysis and individual customer tracking capabilities, to deliver a wider framework for customer experience management that enables organizations to use critical intelligence Real Time at the Right Time™ for faster, more informed decision making.

For additional information on these product announcements, please visit the links below.

• Impact 360 5th-Generation WFO: Introduction and Leadership and Growth Strategies
• Impact 360 5th-Generation WFO: Overview
• Impact 360 5th-Generation WFO: Voice of the Customer Analytics
• Impact 360 5th-Generation WFO: Enterprise WFO – the Back Office
• Impact 360 5th-Generation WFO: Contact Center Workforce Management
• Impact 360 5th-Generation WFO: Quality Monitoring
• Impact 360 5th-Generation WFO: Product Demonstration

Also on UCStrategies.com about this announcement, read "Verint Launches “5th-Generation” WFO Solution and New “Voice of the Customer” Analytics Platform," News Analysis by Blair Pleasant.