Simplify IP Telephony with System i

As businesses expand, worker mobility increases, and travel budgets tighten, comprehensive and integrated collaboration tools become increasingly important. Effective communication is an essential part of modern business,but users frequently are challenged by juggling multiple devices and communication media, and working with fragmented or incomplete contact data. Workers need integrated communications tools combining easeof-use with the ability to choose the medium appropriate to the task at hand. Imagine having access to all your phone, fax and electronic messages in a single unified in-box. What if you could check in real-time the availability of a co-worker in another city for an instant message, a voice call or a conference over the phone or Web? What if you could set up a team call by simply clicking names on an instant message buddy list? By integrating voice capabilities into your current collaboration applications, such as e-mail and instant messaging, you can help your employees to be more productive, responsive and accessible. At the same time that companies rely on a communication infrastructure to increase collaboration, they invest heavily in processes developed around ERP, CRM and other missioncritical applications to drive their core business. Unfortunately, most of these applications run in isolation from the collaboration infrastructure that connects the employees, customers and partners that use them. These applications can, almost without exception, be enhanced through integration with communications applications.