ShoreTel Releases New Version of Enterprise Contact Center Solution

ShoreTel has launched Enterprise Contact Center 9, an updated version of its contact center solution for enterprises. Enterprise Contact Center 9 is available from qualified reseller partners of ShoreTel.

ShoreTel says that its Enterprise Contact Center is increasingly being used by large organizations to efficiently handle and manage customer traffic from multiple channels, such as voice, email, the web, and a combination of these. Scaling upward in order to address their customers’ growing needs, contact centers call for tools that are sophisticated enough to effectively deal with customer traffic, otherwise they will end up resorting to the less cost-effective solution of adding more call center agents.

According to ShoreTel, the latest version of its enterprise contact center solution maximizes the number of interactions that a single contact center agent can handle, thereby aiding a business manager in regulating optimum contact center performance without sacrificing customer satisfaction.

“Large enterprises in particular are looking for new ways to ensure the highest levels of customer care, and with this latest release, ShoreTel delivers greater support for multi-device, multi-channel interactions that will improve customer satisfaction while providing greater business insights at no additional cost,” said Pejman Roshan, vice president of product management at ShoreTel. (KOM) Link. Link.