Metropolis Advances Call Reporting for Cisco Unified Communications
Metropolis Advances Call Reporting for Cisco Unified Communications by UCStrategies Staff
Helps Organizations to Maximize Usage of their Communication Network
Metropolis Technologies today announced the advancement of the reporting capabilities of their enterprise product, XT Telemanagement. These improvements make call trend visibility and usage analysis easier for Cisco UC users, as well as meet the reporting needs for customer service and call center environments. Improvements include:
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Call Center Reporting Complement/Alternative to Cisco UCCX/UCCE
Organizations can improve the performance of their customer service and call center agent teams with XT’s enhanced call stage reports which offer users insight into the activity of inbound and outbound customer interactions, as well as detailed information on the call activity per hunt group. These reports are an ideal complement to Cisco’s UCCX/UCCE or as an affordable alternative solution for budget-conscious customers.
- No More Manual Entry Updates
XT helps enterprise users to keep all their information up to date by synchronizing data directly from the Cisco Call Manager to ensure extensions, device details, hunt groups, and departments are always accurate.
- Improved Web Security
Additional security levels and web authentication allow administrators to grant user access throughout the organization to enable department managers and team supervisors specified access to reports, alarms, and key data without compromising corporate security and confidential information.
- Utilization/Gateway Reports
Improved channel utilization reports help organizations to identify failed routing structures and locate opportunities to increase efficiency in their voice network infrastructure. Proactive monitoring empowers customers to minimize underutilized phone lines and decrease the incidence of callers experiencing busy signals.
Metropolis will be showcasing their XT Telemanagement solution at Cisco Live in San Diego, June 7-11 (Booth 3029).
About Metropolis
For over 20 years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the U.S. and abroad. Their easy-to-use solutions integrate seamlessly with Cisco UC products to provide advanced call notifications, toll fraud detection and trunk analysis tools, helping organizations to reduce liability, increase revenue, minimize expenses and boost productivity.
In December of 2014, Metropolis was recognized by CIOReview as "One of the 20 Most Promising Cisco Solution Providers." For more information, visit https://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
Contact
Sharon Harry, Director of Marketing
Tel: 954-414-2900