Interactive Intelligence Releases PureCloud Directory
Interactive Intelligence Releases PureCloud Directory by UCStrategies Staff
Last June Interactive Intelligence unveiled its new PureCloud architecture. PureCloud is a cloud-first design for enterprise-grade customer engagement and UC platform supporting a multi-channel communications over a distributed architecture.
Interactive Intelligence has now released the first service delivered from the PureCloud platform: PureCloud Directory. The service is designed to enable employees to quickly find, connect, and communicate with the right person.
Key features include search that includes names, titles, skills, certifications, interests and location. One-click to email or IM including the ability to share to content. PureCloud Directory integrates with Active Directory, HR systems, and CRM systems including Salesforce.com.
“We designed PureCloud Directory to make enterprise collaboration easier by using an intuitive social media design and offering accessibility via Web browsers and mobile devices,” said Jeff Platón, the recently appointed chief marketing officer for Interactive Intelligence. “Offering it via our multitenant PureCloud platform gives customers the added advantage of fast and easy deployment.”
As the Directory service repository also stores extensible information about all users, roles, permissions, contact information and group management information based on organizational charts, skills, locations, and other attributes. The Directory service also includes a REST API to enable access to other web and mobile services.
Interactive is building PureCloud on Amazon Web Services (AWS). Amazon offers tremendous scalability, reliability, and a global footprint. The service is currently available throughout North America in English, French and Spanish with planned geographic expansion throughout 2015.