Atlas Communications Technology Selects Nectar to Enhance its UC Monitoring, SIP Session Management and Application Performance Analysis Solutions

Nectar Services Corp. announced that it has been chosen by Atlas Communications Technology (A Smart IMS company) to enhance its existing Avatar Solutions Platform Suite. Avatar currently supports cloud-hosted Unified Communications-as-a-Service (UCaaS), SIP trunks, Session Border Controllers (SBCs) and all related IP network infrastructure elements.

Nectar’s network management and monitoring capabilities will now enable Atlas’ Avatar tools to gain greater visibility into their clients’ communications infrastructure and deliver end to end network performance analysis and incident and problem management. Atlas Communications Technology is a platform integration and managed services provider specializing in design, build and management of SIP and UC services for large and mid-size enterprise customers.

Atlas Communications Technology’s monitoring and managed services spans Infrastructure, Platform and Application services. “We selected Nectar as they had the most comprehensive monitoring solutions, including their unique capabilities in the areas of network assessment and multi-platform visibility, as well as their proven support for all major SBC vendors,” stated Indrajit Ghosh, CEO for Atlas and Smart IMS Infrastructure and Managed Services. “By incorporating Nectar’s Unified Communications Management Platform (UCMP) into our managed UC network, we are able to guarantee our customers an extensive and proactive collaboration environment.”

“We are extremely excited to be working with Atlas Communications Technology to help ensure their commitment to delivering the highest quality UC experience for their clients,” said David Giangano, CEO at Nectar. “We will continue to develop innovative and pioneering technology solutions to meet and exceed our partners’ expectations and enable our strategic partners, like Atlas, to bring these to the ever-evolving UC market.” 

Accelerating growth in transformation from PSTN to SIP (Session Initiated Protocol) connectivity among enterprise customers is occurring because most PSTN configurations are difficult to manage, highly inefficient, and costly to maintain.  SIP, however, provides customers with numerous cost savings and operational efficiencies. This includes greater flexibility in storing phone numbers; a reduced hardware footprint; lower call costs, free internal calls between extensions and offices, lower line rental for multi-sites; increased resilience and improved business continuity. Moreover, traditional PSTN services such as ISDN PRI will no longer be supported by the major carriers in the very near future.

However, not all SIP implementations are created equal.  Results of the 2015 SIP School’s SIP Survey indicate that 72% of actual users have experienced issues with their provider, edge device, SBC or PBX.  According to the survey, the most common complaint continues to be audio quality associated with configuration issues.  Further, the survey suggests that the underlying problem may be related to poor design and implementation.

Nectar and Atlas together solve these problems with Nectar’s UCMP and Atlas’ best-in-class managed services.  The integrated solution provides IT professionals with complete visibility into the performance of SIP networks by tracking both signaling and media – and enabling real-time, proactive monitoring and management of UC networks. The solution supports all major SBCs for unsurpassed visibility into the heath and performance of both the SBC infrastructure and session level diagnostics at the carrier demarcation point.