8x8 Launches Virtual Contact Center Version 8.0

8x8, Inc. has announced the release of the upgraded version of its cloud call center software. Virtual Contact Center (VCC) version 8.0 is available immediately through channel partners and is free of charge to existing users of the company’s VCC services. It is sold as either a standalone platform or as an integrated part of 8x8’s Virtual Office cloud-based telephony and UC services.

The latest version of 8x8’s cloud-based call center software contains the following features. The wallboard status information has been optimized for Android devices, iPads, and iPhones, allowing mobile, off-site administrators and supervisors to respond in real time to changing call center conditions. A virtual queuing capability, which enables customers to request for a callback when the hold times are long, has also been introduced into VCC 8.0.

To enhance the productivity of agents and supervisors, VCC 8.0 is outfitted with reporting wizards, improved usability, agent tools that enable the recording and playing of audio messages to lessen live agent talk time, and contact directories and queue lists that support favorites and recently accessed records.

In addition, SMTP services are now made customizable in the recent version of VCC. The chat interface and the local CRM have both been upgraded. Multi-browser support, while running on Windows or Mac, has been added, including support for the most recent versions of Google Chrome, Mozilla Firefox, and Internet Explorer. 8x8 also says that the use of VCC does not entail downloading any codes or plugins. (KOM) Link. Link.