Unified Communications - Two Types

UCStrategies.com identifies two major types of Unified Communications solutions and applications:

• UC-User Productivity (UC-U): Unified Communications tools that users adopt to improve their experience and/or results.
  
  
• UC-Business Processes (UC-B): Unified Communications tools explicity integrated into defined processes, either procedural or automated.

This diagram illustrates how UC-U and UC-B cover a continuum from personal through workgroup through enterprise-level adoption and scope.

More details and numerous case studies in each category are shown on the Applications page.