Many people have misconceptions about social software. It’s more than just chatting with friends or letting your “followers” know what you did over the weekend. Tools such as social bookmarking, content tagging, wikis, blogs, and microblogs let workers participate in communities where they can build expertise and share knowledge. Social networking and unified communications each have inherent value, but are even more powerful when we can blend social software nonsynchronous communication tools (such as wikis and blogs) with UC’s synchronous communications capabilities (such as click to connect). Integrating unified communications with social software lets workers better network with peers within the organization, identify and connect with experts within the company, collaborate on projects, and help workers feel connected.
In today’s economic climate, information has never been more critical to business – information about customers, employees, and about how processes are working or not working. In fact, the very success of an organization can often be tied to how much information it collects and, more importantly, how well it analyzes this information for key trends to drive its business forward.
Microsoft added new standards and compliance certifications for the BPOS and introduced a new, dedicated government cloud offering as part of BPOS.
A recap of the Genesys/ALU Enterprise Group analyst conference, focusing on the transformation
taking place in the organization and how these groups have come together.
In a recent podcast, the UCStrategies team weighed in on the Avaya road map and what the Avaya acquisition of Nortel means for the end-user community, the Nortel customer base, and the Nortel channel partners.