A look at one of Aspect's UC customers, a large telecom company that has implemented unified communications.
Posted by Blair Pleasant, on June 09, 2009
I recently had a chance to talk with some of the folks atAspect about how they position unified communications within an enterprise.Aspect, with deep roots in the contact center, expanded into the UC space sometime ago. In addition to
Posted by Nancy Jamison, on May 18, 2009
Previous articles on our site recently have described Interactive Intelligence’s approach to automating business processes using what it calls “Communications Based Process Automation” (CBPA). Their view is that this enhancement to others' conception of unified communications better positions a company
Posted by Don Van Doren, on May 04, 2009
In their UC deployments, organizations are moving towards a centralized call processing model that leverages the converged IP network to reduce costs. However, careful planning and the right tools will be needed to consolidate infrastructure at the
Posted by Michael F. Finneran, on April 09, 2009
At VoiceCon Orlando, I had a chance to chat with Joe Staples and Brad Herrington of Interactive Intelligence about the company’s focus on Communications Based Process Automation, or CBPA. Interactive Intelligence recognizes that in today’s economic environment,
Posted by Blair Pleasant, on April 05, 2009