UC is not just about business users. With new mobile "smart phones," consumers" will be using UC services too. Planning for enteprise implementation of UC capabilities, however, must focus on the needs of both business processes and the different end users involved.
Posted by Art Rosenberg, on September 29, 2008
I just spent two and a half days at the Cisco UC and Collaboration Analyst conference in San Diego, and my brain is overloaded from all the announcements and new releases.
Posted by Blair Pleasant, on September 28, 2008
Citrix is practicing what it preaches and setting an example for virtualizing enterprise desktops by offering its employees the option to buy their own laptops of choice for both business and personal usage - just like mobile 'smartphones" are being used. This approach will be good for UC usage.
Posted by Art Rosenberg, on September 26, 2008
The dynamics of UC flexibility will make business communications more efficient for end users, but more difficult to guess about network capacity needs. Is that where Nortel's "Hyperconnectivity" comes into play?
Posted by Art Rosenberg, on September 24, 2008
At its Global Analyst Conference in Orlando this week, Alcatel-Lucent (ALU) discussed its unified communications products and roadmap. While the opening plenary sessions focused on the carrier market rather than the enterprise market,
Posted by Blair Pleasant, on September 22, 2008
When companies acquire other companies it usually takes a while until we see the fruits of the efforts. One example of combining the best of both companies’ products is Genesys Labs’ Genesys Voice Portal (GVP) 8.
Posted by Blair Pleasant, on September 19, 2008
And you thought "smart phones" was only about voice and data! Those multimodal devices, coupled with 3G networks, will open up UC to video communications and information exchange for both consumers and business communications. Dialogic's acquisition of NMS will help make that migration happen faster.
Posted by Art Rosenberg, on September 16, 2008
had the opportunity to be a judge in Interactive Intelligence’s “Outrageous Interactions” contest. Here are some of the entries.
Posted by Blair Pleasant, on September 09, 2008
Enterrprise UC has become accepted as a practical step forward for person-to-person business contacts, but with the acquisition of multimodal self-service provider, Intervoice, Convergsys extends its outsourcing market to all of "Customer UC."
Posted by Art Rosenberg, on September 08, 2008
Now that the acquisition of Intervoice by Convergys is complete, the company is free to discuss its plans to move forward.
Posted by Blair Pleasant, on September 08, 2008