Bill Durr, Principal Global Solutions Consultant, Verint Systems, and Jim Burton of UCStrategies discuss adapting contact center workforce optimization tools and management concepts to other parts of the enterprise.
Posted by Jim Burton, on February 24, 2010
Talbot Harty, Chief Development Officer and Chief Information Officer for NET, joins Jim Burton for a conversation about recent acquisitions, partnerships, and how NET is adding value to facilitate the migration to unified communications.
Posted by Jim Burton, on February 24, 2010
Helping customers receive great business value from IBM Sametime software, VoIP and a unified communications and collaboration environment.
Posted by Jim Burton, on February 03, 2010
Paul Segre, President of the Alcatel-Lucent Application Software Group and CEO of Genesys, joins Jim Burton and Blair Pleasant for a conversation about the changes at Alcatel-Lucent and Genesys.
Posted by Jim Burton, on February 01, 2010
Jason Andersson, Aastra’s Head of Center of Excellence for Applications, talks about unified communications and the next generation of workers.
Posted by Jim Burton, on January 31, 2010
Larry Levenberg, Vice President and General Manager of National Channels for NEC Corporation of America, joins Jim Burton to discuss the NEC’s unified communications initiatives, including the Sphericall/IBM Foundations integration, and the company’s unique partnership programs.
Posted by Jim Burton, on January 26, 2010
Steve Hardy, Avaya’s Director of Global Product Marketing for the Unified Communications Solutions Group, talks with Jim Burton about Avaya’s vision and the migration path for Nortel customers.
Posted by Jim Burton, on January 26, 2010
Seamus Hourihan, Vice President of Marketing and Product Management for Acme Packet, talks about the company and session border controller (SBCs), which enables the delivery of trusted first-class interactive communications—voice, video, multimedia, and data services—across IP network borders.
Posted by Jim Burton, on January 12, 2010
Jeff Kane, Senior Vice President, NEC Corporation of America, talks to Jim Burton about NEC’s recent organizational news and what it means for its own North America operations and end customers. The company recently announced the merger of NEC Unified
Posted by Jim Burton, on December 07, 2009
Bruce Morse, Vice President of IBM’s Unified Communications Software Group, has a conversation with Jim Burton about what's new with IBM in the unified communications market and research that showed many are CEOs thinking about UC.
Posted by Jim Burton, on November 18, 2009