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Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service
Beyond the Customer Satisfaction Horizon - Fostering Loyalty through Customer Service
Acme Packet Session Border Controllers in the Contact Center
Texas A&M University Plans for the Future with Clearspan®
Benefits of Using a Demarcation Device When Integrating Legacy Voice, SIP Trunks and Microsoft OCS R2
Your Voice is Your Key
UC Summit 2010 La Jolla, CA
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Paul Segre, President of the Alcatel-Lucent Application Software Group and CEO of Genesys, joins Jim Burton and Blair Pleasant for a conversation about the changes at Alcatel-Lucent and Genesys.
Posted by Jim Burton.
Jason Andersson, Aastra’s Head of Center of Excellence for Applications, talks about unified communications and the next generation of workers.
Bill Durr, Principal Global Solutions Consultant, Verint Systems, and Jim Burton of UCStrategies discuss adapting contact center workforce optimization tools and management concepts to other parts of the enterprise.
Talbot Harty, Chief Development Officer and Chief Information Officer for NET, joins Jim Burton for a conversation about recent acquisitions, partnerships, and how NET is adding value to facilitate the migration to unified communications.
Helping customers receive great business value from IBM Sametime software, VoIP and a unified communications and collaboration environment.
by Dave Michels
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by Marty Parker
by Jay Brandstadter
by Nancy Jamison
by Jim Burton
by Michael F. Finneran
by Blair Pleasant
by Art Rosenberg
NET Delivers Valuable SIP Phone Options for Microsoft OCS
Actionable Intelligence Through UC
Our Views on the Avaya-Nortel Roadmap
“No, It’s More!” - NEC UNIVERGE® Sphericall® for IBM Lotus Foundations: A different approach to Unified Communications
The Five Key Questions About Session Border Controllers
Interactive Intelligence Moves Toward CaaS for Contact Center Automation
Large Enterprise Deployments Full of Challenges
Mitel Sues ShoreTel (Again)
Added Security for Microsoft Hosted Services
NET Acquires SmartSIP – Simplifies Full Use of SIP Phones with OCS
Cisco’s 2QFY10 UC Results Shine – Indicating Strong UC Market Recovery
Voxeo Acquires ClackPoint to Build on Unified Communication and Unified Self Service Strategy
UCStrategies Joins Twitter
Plantronics Becomes Preferred Avaya UC Headset Provider
Avaya Completes Acquisition of Nortel Enterprise Solutions