Working Solutions Case Study – Work-at-Home Contact Center with Genesys

Working Solutions was founded in 1996 and is a leading virtual workforce contact center service organization based in Plano, TX. Employing roughly 76,000 agents, Working Solutions operates in a fully hosted and virtual environment with no "bricks and mortar" contact center facilities. Working Solutions agents work from their homes or remote business centers, allowing companies to leverage an experienced and educated workforce while reducing operational costs, improving retention and are significantly "greener" than traditional contact center operations.

In addition to virtual workforce contact center services, Working Solutions also offers "Software as a Service" (SaaS), allowing businesses that already have a trained contact center workforce to operate in a hosted environment serving agents within their existing facility or allowing the expansion of their own home based workforce.

Based on Genesys contact center technology from Alcatel-Lucent, Working Solutions operates data centers in Allen, TX and Oakbrook, Ill.