Triton Technologies Case Study – SIP Trunking at Contact Center

Triton Technologies is a team of direct response professionals specializing in soft-offer conversion, campaign analysis, and revenue optimization. Triton’s goal is to provide their customers with higher close rates, larger average tickets, and a superior return on investment. The staff at Triton is rigorously trained and is widely regarded as some of the best in the business. Headquartered in South Easton, MA, Triton has sales agents in their main office and Phoenix, AZ.

If you have ever called a toll-free number to order a product from either a TV, print or on-line advertisement, you very well may have ended up talking to a Triton Technologies agent to complete your order.

Managing this inbound call volume is the state-of-the-art SIP-based contact center based on Interactive Intelligence Customer Interaction Center (CIC). The contact center plays an important role in routing each caller to a trained agent who is knowledgeable about that product or service. Determining which product the caller is interested in is often based on the number the caller dials – Triton handles calls from thousands of toll-free numbers, each representing different products or campaigns.