I just finished working with Plantronics on a white paper about the importance of end-user acceptance. Of course, it included a discussion on end-points overall - particularly relating to ease of use. And it set me to wondering about the challenge this presents to IT departments that are now generally responsible for UC decisions and implementations. Not to mention those traditional VARs who have evolved to UC "solutions integrators"....
New technology is great as long as it is used by those it is supposed to help. But people are generally resistive to change - even in the workplace. So how important are end-points in the world of UC? Do too many vendors give lip service to "ease of use" but deliver "I can't figure this out and I've read the manual 4 times"?
You have to identify people in your organization who can serve as advocates to help lead the change. You also have to identify those who are resistors who may derail the project. The human element must be taken into consideration just as much as what technology you are using.
We're preparing for deployment in August-September? Any chance I could get a copy or link to the paper?