https://ucstrategies.com%2fprofile.aspx%3fid%3d5149%26f%3drssRobbie Pleasant is a Literature Major in the Creative Writing program at UC Santa Cruz. He's currently a writer for a long-running college literary magazine, and has spent time uploading, reviewing, and organizing content for ucstrategies.com."  https://ucstrategies.com/unified-communications-newsroom/voice4net-announces-text-message-customer-engagement-module.aspx Voice4Net has launched a new SMS-based Mobile Customer Engagement Module, designed to create an omnichannel customer engagement experience for contact centers. Tue, 27 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/voice4net-announces-text-message-customer-engagement-module.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/cisco-reveals-intuitive-intent-based-networking-solutions.aspx Cisco has revealed a new networking solution, designed to learn and adapt to security threats as they appear. This new intent based solution comes after years of research and development, and includes a lengthy portfolio of hardware and software solutions, Wed, 21 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/cisco-reveals-intuitive-intent-based-networking-solutions.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/five9-and-genband-partner-together-to-provide-uc-and-webrtc-solutions.aspx GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers. Fri, 16 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/five9-and-genband-partner-together-to-provide-uc-and-webrtc-solutions.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/avst-launches-new-cx-e-platform.aspx AVST has released the newest version of its CX-E platform, which adds new functionality to Skype for Business. This new release aims to address key enterprise security requirements, while improving upon its available tools and features to further enhance the user experience. Wed, 14 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/avst-launches-new-cx-e-platform.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/verint-launches-workforce-optimization-packages-for-contact-centers.aspx Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These mid-market packages are available through its channel partner network, both on-premises and in the cloud, and are stated to include the best-of-breed capabilities of the Verint Workforce Optimization solution. Wed, 14 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/verint-launches-workforce-optimization-packages-for-contact-centers.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/nec-launches-sl2100-smart-communications-system.aspx NEC Corporation of America has launched a new communications system, aimed at small and mid-sized businesses (SMBs) in North America. The SL2100 Smart Communications System is designed to provide enterprise-grade mobility and unified communications and collaboration (UCC) features for businesses that are focused on customer service and want to provide an improved customer experience. Mon, 05 Jun 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/nec-launches-sl2100-smart-communications-system.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/sonus-and-genband-announce-a-merger.aspx Sonus and GENBAND are coming together, having announced an agreement wherein the two companies will combine. Wed, 24 May 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/sonus-and-genband-announce-a-merger.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/genesys-unveils-g-nine.aspx Genesys has announced a new omni-channel platform and customer engagement model: the Genesys Customer Experience Platform “G-NINE.” Tue, 23 May 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/genesys-unveils-g-nine.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-newsroom/cisco-announces-mindmeld-acquisition.aspx Cisco announced intent to acquire MindMeld Inc. MindMeld, an artificial intelligence (AI) company with 10 patent assets to its name, is known for its unique AI platform that lets customers create intelligent, human-like conversational interfaces for applications and devices, developed and advanced through its proprietary machine learning (ML) technology. Fri, 12 May 2017 07:01:00 GMT Robbie Pleasant https://ucstrategies.com/unified-communications-newsroom/cisco-announces-mindmeld-acquisition.aspx UCStrategy.com articles