Jon Arnold is Principal of J Arnold & Associates, an
independent telecom analyst and marketing consultancy based in Toronto, Ontario.
JAA’s primary focus is on IP communications and disruptive technologies, such
as VoIP, mobile broadband, IPTV, telepresence, unified communications,
peer-to-peer, social media and Web 2.0.
Detlev Artelt is CEO of aixvox GmbH and author of the book series „voice compass“. A European pioneer in communication and automation, Detlev has been breaking new ground since 1993 and focuses on helping enterprises improve their business results by employing Unified Communications (UC).
Sierra Summit Group was founded in 1992 to guide the manufacturers of converged technology products in the development of a strong effective reseller channel - a key element that still eludes many manufacturers today.
Michael Barbagallo is a freelance industry analyst and consultant focusing on contact centers and unified communications in contact centers. He almost 20 years in the contact center industry and has experience with most every contact center function. Most recently Michael was the Sr. Analyst for contact centers at Current Analysis.
Jay has over forty-five years in information technology and telecommunications in industry and Government. His telecommunications consulting firm primarily emphasizes network convergence, VoIP, Unified Communications and related markets and channels.
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.
Laura Conner DiSciullo has 20 years in the telecommunications industry and contact center applications field. Most recently, she is focused on how technology is used to deliver a customer experience resulting in greater satisfaction and customer life time value.
Michael Finneran is an independent consultant, industry analyst, and writer specializing in wireless technologies. He covers the full range of wireless technologies (Wi-Fi, Cellular, WiMAX, and RFID), as well as mobile UC and fixed-mobile convergence. He is the author of the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008).
I am an independent consultant specializing in speech technologies, voice processing, contact centers and unified communications.
Samantha Kane has been in the Customer Service/CRM Field since 1980. During that time she has worked for several worldwide Companies including IT&T, Siemens, and Telus Solutions formerly Williams. Ms Kane is the founding Partner of Kane-MacKay & Associates which was formed in 1989.