https://ucstrategies.com%2fprofile.aspx%3fid%3d2614%26LangType%3d1033%26f%3drssMichael Finneran is an independent consultant, industry analyst, and writer specializing in wireless technologies. He covers the full range of wireless technologies (Wi-Fi, Cellular, WiMAX, and RFID), as well as mobile UC and fixed-mobile convergence. https://ucstrategies.com/unified-communications-strategies-views/apples-business-chat-the-big-news-for-contact-centers.aspx Apple made a number of interesting announcements at its World-Wide Developers Conference earlier this month. Going virtually unnoticed was a major announcement for contact centers. Business Chat will integrate with Apple’s Messages and other apps and will allow contact centers and CRM systems the ability to deliver iOS users a vastly improved customer experience. Mon, 19 Jun 2017 07:01:00 GMT Michael Finneran https://ucstrategies.com/unified-communications-strategies-views/apples-business-chat-the-big-news-for-contact-centers.aspx UCStrategy.com articles https://ucstrategies.com/industry-buzz/cpaas-perspectives.aspx In this Industry Buzz podcast, the UCStrategies Experts discuss Communications Platform-as-a-Service (CPaaS). Topics include how CPaaS is changing, why organizations should choose certain CPaaS offers, and where the industry will evolve over the next 12-24 months. Phil Edholm, moderates a discussion, with Experts Peter Bernstein, Michael Finneran, Steve Leaden, Dave Smith, and Jon Arnold. Fri, 19 May 2017 07:01:00 GMT UCStrategies Staff https://ucstrategies.com/industry-buzz/cpaas-perspectives.aspx UCStrategy.com articles https://ucstrategies.com/unified-communications-strategies-views/comcast-and-charter-want-in-on-wireless.aspx According to the Wall Street Journal the two largest cable operators in the country, Comcast and Charter Communications, have entered into a partnership to offer wireless communications services non-competitively. The two agreed not to make a material merger or acquisition in wireless (e.g. “Buy T-Mobile”) without the other’s consent for one year. The big question is, why would they want to wade into a fiercely competitive wireless market? Fri, 12 May 2017 07:01:00 GMT Michael Finneran https://ucstrategies.com/unified-communications-strategies-views/comcast-and-charter-want-in-on-wireless.aspx UCStrategy.com articles https://ucstrategies.com/industry-buzz/movers-and-shakers.aspx In this Industry Buzz podcast, the UCStrategies Experts discuss "movers and shakers" in the UC industry. Definition: companies, initiatives, and happenings in the industry that may or may not be in the headlines but are worth watching. Dave Michels moderates the conversation, with Experts Phil Edholm, Jon Arnold, Blair Pleasant, Michael Finneran, Dr. Joseph Williams, and Kevin Kieller. Fri, 05 May 2017 07:01:00 GMT UCStrategies Staff https://ucstrategies.com/industry-buzz/movers-and-shakers.aspx UCStrategy.com articles